Summary
Overview
Work History
Education
Skills
Websites
Military Service
UTILITY MANAGER, US AIRWAYS, CLT 1999-2005
Timeline
Generic

Kurt Waldron

Charlotte,NC

Summary

Dynamic leader with over 30 years of management experience across the airline and construction industries. Proven expertise in driving operational excellence, leading high-performing teams, and managing complex projects from inception to completion. Adept at fostering cross-functional collaboration, improving key performance metrics, and implementing strategic initiatives to achieve organizational goals.

Overview

36
36
years of professional experience

Work History

Manager on Duty (MOD)

American Airlines
Charlotte, NC
01.2019 - Current
  • Addressed and resolved 98% of issues on the frustration list, enhancing team efficiency and satisfaction
  • Spearheaded the new Delay Code process, driving improvements in AYR and secondary metrics
  • Delivered targeted performance data to senior leadership, enabling informed decision-making
  • Implemented standardized operational protocols to proactively resolve challenges
  • Strengthened collaboration with the IOC, resulting in enhanced interdepartmental alignment
  • Led initiatives to improve team communication and operational knowledge through workshops and 'walk-a-mile' sessions

Customer Service Shift Manager

American Airlines
Charlotte, NC
01.2018 - 01.2019
  • Optimized daily staffing schedules while maintaining budget compliance
  • Revamped overtime and shift extension processes, improving efficiency and reducing costs
  • Collaborated with the Customer Care team to align shift bids with fluctuating flight schedules

Customer Operations Shift Manager (ROC/ABR)

American Airlines
Charlotte, NC
01.2014 - 01.2018
  • Achieved a 25% year-over-year reduction in missed bag rates (MBR) through strategic coaching and data analysis
  • Created ROC 'talking points' to align agents with operational goals
  • Introduced weekly safety and operational briefings to ensure consistent updates and performance improvements

Ramp Shift Manager

US Airways
Charlotte, NC
01.2011 - 01.2012
  • Developed policies and procedures for express liaison roles, fostering collaboration between express and mainline partners
  • Reduced MBRs from 10.0 to an average of 6.0 through targeted operational improvements

Operations Manager

Jetstream Ground Services
Charlotte, NC
01.2006 - 01.2007
  • Directed the operational startup in CLT, hiring and training 150 employees for day-one readiness
  • Led a team of 150 agents and supervisors, ensuring smooth operational transitions and regulatory compliance

3rd Class Petty Officer (BU3)

US Navy
01.1989 - 01.1993
  • Managed a team of 10 personnel on construction projects, including high-stakes assignments at McClellan AFB

Education

English and Business

Sierra College
Rocklin, CA

Skills

  • Microsoft Office Suite
  • DECS
  • QIK
  • Operational systems
  • Research
  • Organization
  • Communications

Military Service

US Navy, 3rd Class Petty Officer (BU3), NMCB3, 01/01/89, 12/31/93, Managed a team of 10 personnel on construction projects, including high-stakes assignments at McClellan AFB.

UTILITY MANAGER, US AIRWAYS, CLT 1999-2005

  • Reorganized the RON process to reduce Right
    Start servicing delays by 100%.
  • Developed an exterior SCO program to complete cleanings in an “on-time” and efficient way.

Timeline

Manager on Duty (MOD)

American Airlines
01.2019 - Current

Customer Service Shift Manager

American Airlines
01.2018 - 01.2019

Customer Operations Shift Manager (ROC/ABR)

American Airlines
01.2014 - 01.2018

Ramp Shift Manager

US Airways
01.2011 - 01.2012

Operations Manager

Jetstream Ground Services
01.2006 - 01.2007

3rd Class Petty Officer (BU3)

US Navy
01.1989 - 01.1993

English and Business

Sierra College

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Kurt Waldron