Kurt William Watson
Iowa City,IA
Summary
With an extensive background in sales and consulting, I have a solid track record of establishing strong customer relationships and achieving success. As an accomplished program, team, and project manager, I have a talent for effectively leading and guiding teams to deliver exceptional outcomes. I possess the skill to mentor staff and incorporate inventive ideas, enabling me to create customized approaches that align with specific objectives. Committed to driving business growth and surpassing expectations, I am dedicated to providing tailored client solutions.
Overview
22
22
years of professional experience
Work History
Business Consultant
Self-Employed
10.2017 - Current
- Developed customized solutions for clients, resulting in enhanced customer satisfaction and retention.
- Elevated client engagement levels through regular communication updates and strategically planned touchpoints.
- Arranged potential client contacts, cultivated relationships, and followed through all service needs.
Salesforce Administrator & Sales Specialist
Apache, Inc.
06.2014 - 02.2017
- Managed the implementation, training and administration of Salesforce CRM for a cross-functional team of 75 employees including executive management, sales, marketing and customer service personnel
- Worked closely with company's executives to devise Salesforce strategies that propelled sales revenues, elevated marketing communications, and advanced customer service effectiveness.
- Enhanced company's business processes through close collaboration with sales, marketing, customer service management ,and end users to configure Salesforce CRM
- Implemented necessary tools, including personalized reports, dashboards and custom-designed features in response to specific business needs.
Inside Sales Representative
Infinity Contact
09.2012 - 05.2014
- Achieved sales targets by promoting and selling internet-based automotive repair information software to both national automotive dealerships and independent repair shops online
- Arranged appointments for on-line software presentations demonstrating product value to prospects, involving communication with prospects' management and technical leaders.
- Successfully negotiated contracts with customers to establish software pricing and payment terms over the phone
- Achieved consistent success by surpassing monthly sales targets and consistently generating high levels of revenue
Senior Customer Service Representative
Hibu (formerly Yellowbook)
01.2010 - 08.2012
- Served as a valuable resource to Yellowbook's inside and outside sales reps by offering technical guidance on using pen-based computing software on laptops for efficient order placement and contract preparation during site visits
- Achieved high customer satisfaction ratings through efficient resolution of billing and advertising content questions
- Ensured accurate and up-to-date advertising information for customers on Yellowbook's website.
Owner / Consultant
Force@Large
09.2006 - 11.2009
- Pioneered a consulting services company aimed at achieving profitable sales outcomes while effectively deploying Salesforce CRM solutions for the needs of small to medium-sized businesses in the domains of sales, marketing, and customer service.
- Managed key relationships with Salesforce representatives and Salesforce-certified consulting partners, leading to incremental business growth
- Handled end-to-end project tasks including business process reviews, requirements definition, application implementation, configuration, and customer training.
Senior Salesforce Consultant
Model Metrics, LLC
02.2003 - 09.2006
- Responsible for driving the sale of company's consulting services and overseeing the implementation and support of Salesforce CRM customer engagements.
- Cultivated solid connections with Salesforce representatives and consulting partners
- Led business process review meetings, created requirements definition documentation, oversaw application implementation with customized configuration and provided management and end-user training.
Education
B.S. - Management Information Systems (MIS)
UNIVERSITY OF IOWA
IOWA CITY, IOWASkills
- Customer Relationship Management
- Client Engagement
- Goal-oriented mindset
- Motivated Team Player
- Sales Team Leadership
- Technical understanding
- CRM (Salesforce) experience
- Microsoft Office experience
- Google Docs proficiency
Timeline
Business Consultant
Self-Employed
10.2017 - Current
Salesforce Administrator & Sales Specialist
Apache, Inc.
06.2014 - 02.2017
Inside Sales Representative
Infinity Contact
09.2012 - 05.2014
Senior Customer Service Representative
Hibu (formerly Yellowbook)
01.2010 - 08.2012
Owner / Consultant
Force@Large
09.2006 - 11.2009
Senior Salesforce Consultant
Model Metrics, LLC
02.2003 - 09.2006
B.S. - Management Information Systems (MIS)
UNIVERSITY OF IOWA
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