Kurt Yansen

Ensures the store is a safe workplace and provided a safe shopping experience, while maximizing company profitability by managing the store operations.

Ensure brand standards and operating standards meet or exceed expectations to support brand consistency

Assist the General Manager in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers

Manage checkbook for P&L and assist the CEM with operational budget/spending and adherence

Administer W/C matters and associated claims and maintains OSHA logs in coordination with the Store Support Center

Train, develop, supervise and define workload associates

• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Communicated with managers of other departments to maintain transparency.
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
• Created and enforced department policies, procedures and standards to establish productivity and quality.
• Partnered with merchandising to plan and execute floor moves, merchandise placement, and overall sales set-up.
• Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.

• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
• Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Maintained positive customer relationships by responding quickly to customer service inquiries.