Kurteria Loydd
Winter Haven,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Provider Correspondence
Humana
Tampa, FL
08.2021 - Current
- Updated spreadsheets and other document filing systems.
- Collaborated with typists and executives to meet customer and writer requests.
- Processed data and work orders before completing tasks.Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
Inbound Contacts Representative
Humana Inc
Tampa, FL
10.2015 - Current
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Assisted customers in an average timeframe by answering questions, responding to inquiries and handling requests by phone
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Received multiple positive reviews which acknowledged dedication to excellent customer service
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Working AHCB to make sure members phone calls are returned in a timely manner to answer any concerns they may have had
- Working as a Acting TL
- Assit my fellow team mates with questions they may have
- Update metrics from day to day.
Customer Service Representative
Sykes Enterprises Inc
Lakeland, FL
09.2012 - 10.2015
- Created and maintained an organized database to develop promotional sales
- Assisted customers with food selection, inquiries and order customization requests
- Asked open-ended questions to assess customer needs.
Medical Technician
Haven Retirment
Winter Haven, FL
05.2009 - 01.2011
- Interacted with patients and their families and demonstrated high standards of performance, teamwork, and compassion
- Administered medications and performed basic and advanced patient assessments
- Maintained patient confidence and protected the hospital by keeping information confidential.
Clerical Assistant
Dales Lawn Service
Haines City, FL
01.2007 - 10.2009
- Composed and drafted all outgoing correspondence and reports for managers
- Managed office supplies, vendors, organization and upkeep
- Maintained a clean reception area, including lounge and associated areas
- Answered and managed incoming and outgoing calls while recording accurate messages
- Gathered statistical data to enhance reports and presentations and managed the scheduling of appointments and meetings for employees.
High School Diploma, Lake Wales Senior High School
Lake Wales, FL
01.2006
Inbound Contact
P S, S
- Representative professional with strong leadership and relationship-building skills
- Report writing
- Data entry
- Self-motivated
- Team liaison
- Conflict resolution
- Team leadership, W H
- Provided timely and effective replacement of damaged or missing products
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Skills
- Investigative Reporting
- Decision-Making
- Daily Reporting
- Customer Service
- Microsoft Office
- Background Research
- Verbal and Written Communication
Timeline
Provider Correspondence
Humana
08.2021 - Current
Inbound Contacts Representative
Humana Inc
10.2015 - Current
Customer Service Representative
Sykes Enterprises Inc
09.2012 - 10.2015
Medical Technician
Haven Retirment
05.2009 - 01.2011
Clerical Assistant
Dales Lawn Service
01.2007 - 10.2009
High School Diploma, Lake Wales Senior High School
01.2006
Inbound Contact
P S, S
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