Kurtina Bolden
Crowley,TX
Summary
Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director
KIDZ ARE PEOPLE TOO
02.2024 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
Claim Associate
State Farm
06.2021 - 10.2023
- In the new Initial Loss Reporting (ILR) area received claims and ensure prompt routing to other claim handling teams
- Communicated with customers and associates over the telephone, mobile app, click the chat, and internet reporting
- Gathered and documented loss information
- Worked in a collaborative team environment to handle a large volume of claims and telephone calls
- Used State Farm claims system and other technologies to perform job Duties
- Skills: Ability to learn and apply claim policies and procedures
- Ability to communicate clearly, professionally, and empathetically
- Ability to maintain quality work product and professionalism, even when work volume is high
- Ability to learn and Utilize computer systems and other Technology
- Critical competencies included, but are not limited to: customer focus, communication (Oral and Written), attention to detail, quality, computer skills, and Adaptability, Ability to work Flexible work shifts within a 24 hour work environment
- Systems: Verint, ECS, Salesforce (HAART) Workday, Teams, Microsoft Office
Child Time Learning Center
05.2014 - 06.2021
- Provide supervision while maintaining a safe, educational, and healthy environment
- Create a friendly and inviting environments for all children and families
- Exhibit proactive and positive communication with families as well as effective listening skills and incorporate professionalism and friendliness
- Prepare and implement weekly lesson plans for children, conduct observations, assessments, and parent/teacher conferences
- Always provide engaging and developmentally appropriate activities for the children in my care
- Maintain safety and cleanliness of the overall classroom environment and report any concerns or needs to management and safety captain
- Assist parents and visitors who enter my classroom, or the building as needed including enrollment tours
- Assist the director as needed
- Maintain standards as set forth by the company and Texas rising Star within my classroom to ensure compliance
- Over 150 training hours completed within first year.
Customer Service Representative
Tarrant County College Fitness Center
02.2010 - 05.2012
- Provided excellent, to both staff and customers, answered and directed calls, greeted customers, and responded to daily inquiries, maintained security by following procedures; monitoring logbook; issued visitor badges, checked guest in and out, verified active membership status
- Ensured all the workout’s needs were met
- Worked as a positive and motivations part of the ream and showed initiative on projects
- Provided request company information to clients and departmental staff
- Directed visitors by maintaining employee and department directories and provided instructions
- Processed all incoming mail and managed office documents and files
- Balanced inventory at the end of teaches shift
- Maintained sage and clean reception area by complying with procedures, rules, and regulations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Communications Representative
Perfected Magazine
01.2008 - 02.2010
- Welcomed visitors by greeting them in person or on the telephone; answered or referred inquiries
- Scheduled meetings and organized events
- Confirmed guest via phone and email
- Organized reservations and sent confirmation letters
- Tracked guest arrivals and memberships
- Collected and received all required documentation from guest
- Provided parking validation for guest attendees
- Performed other administrative duties and responsibilities as assigned
- Maintained continuity among work teams by documenting and communications actions, discrepancies, and continuing needs
- Contributed to team effort by accomplishing required results as needed.
Education
Tarrant County College - Journalism/Communications
Tarrant County College
03.2025
CCEI Directors License -
01.2018
CDA -
01.2015
Skills
- Excellent communication
- Customer service
- Multi-tasker
- Professional
- Experienced in Microsoft suite
- Works well under pressure
- Calm
- Level-headed problem-solver
- Relationship building
- Strategic planning
- Verbal and written communication
- Experienced with Verint, ECS, Salesforce, and Workday
Accomplishments
- Achieved 4 STAR and 3 STAR certification by completing on site assessments, assisting with meeting the states minimum Child Care Licensing standards, complying with Child Care regulations with accuracy and efficiency.
Certification
- CPR Certification – American Red Cross or American Heart Association.
- First Aid Certification - American Red Cross or American Heart Association.
- Texas Child Care Administration and Business Practices Certificate Childcare Education Institute 2019 March
- Public Adjuster Licensing–Texas Department of Financial Services or equivalent; necessary license to operate as a public adjuster in many states.
Timeline
Director
KIDZ ARE PEOPLE TOO
02.2024 - Current
Claim Associate
State Farm
06.2021 - 10.2023
Child Time Learning Center
05.2014 - 06.2021
Customer Service Representative
Tarrant County College Fitness Center
02.2010 - 05.2012
Communications Representative
Perfected Magazine
01.2008 - 02.2010
CDA -
Tarrant County College - Journalism/Communications
Tarrant County College
CCEI Directors License -
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