Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kurtis Carpel

Mount Upton,NY

Summary

Dedicated IT Support and Logistics Specialist with over 8 years of experience across technical support, logistics IT systems, content analysis, and data management. Skilled in troubleshooting hardware/software, maintaining logistics and warehouse systems (WMS, inventory, shipping/tracking), and providing high-quality customer and technical support in healthcare, logistics, and corporate environments. Strong background in content auditing, data entry, and process optimization, with proven ability to collaborate with cross-functional teams, ensure compliance, and deliver reliable solutions under pressure. Recognized for strong problem-solving, adaptability, and excellent communication skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Logistics support Consultant/IT Technician

ABB Inc.
04.2023 - 01.2024
  • Provide technical support for logistics systems, applications, & IT infrastructure (WMS, inventory management, shipping/tracking systems).
  • Install, configure, troubleshoot, and maintain hardware and software (PCs, laptops, handheld devices, printers, scanners, mobile terminals).
  • Support warehouse and logistics operations, ensuring IT systems run smoothly to minimize downtime.
  • Respond to and resolve incident tickets, service requests, and break/fix issues in a timely manner.
  • Monitor & maintain logistics IT systems, including network connectivity, system performance, & device reliability.
  • Assist with system upgrades, deployments, and rollouts for logistics applications and hardware.
  • Collaborate with vendors, logistics teams, & higher-tier IT teams for escalations and advanced troubleshooting.

Content Analyst

Cognizant
01.2017 - 01.2019
  • Review material provided by US Pentagon and other clients.
  • Review, analyze, and evaluate content for accuracy, quality, and compliance with company guidelines and industry standards.
  • Conduct content audits to identify gaps, redundancies, or opportunities for improvement.
  • Research, collect, and interpret data to assess content performance across digital platforms.
  • Collaborate with content creators, editors, designers, and marketing teams to ensure alignment with business objectives.

Data Entry Technician

CiOX by ManPower
01.2015 - 01.2016
  • Sorted and compared data files on duo-screen computers.
  • Have worked for tech support team.
  • Accurately enter, update, and maintain data in company databases, spreadsheets, and information systems.
  • Verify and cross-check data for errors, inconsistencies, or missing information before submission.
  • Perform regular data quality audits to ensure accuracy, completeness, and compliance with organizational standards.
  • Organize, categorize, and maintain electronic and physical records in accordance with company policies.
  • Retrieve and provide data for reports, analysis, and business needs upon request.
  • Maintain confidentiality & safeguard sensitive information in line with company policies and regulatory requirements.
  • Created and sorted data charts to ensure proper file placement for various projects.

Technical Support Specialist

Grand Canyon University & Expert Global Solutions
01.2012 - 01.2015
  • Helped customers resolve technical problems over the phone- Assist customers with the purchase and installation of company products (i.e. Anti-virus, Microsoft Office, etc.)- Answered any trouble shooting questions for products- Guided customers through the use of company's web-page- Promoted and supported the sale of company software and services (i.e. Anti-virus Installation and In-Home Appt.'s)- Booked Appointments for In-Home Installations/Check- In's

Education

Associates Business Degree -

Suny Ulster Community college
01.2009

Skills

  • IT troubleshooting
  • Empathy and patience
  • Training and coaching
  • Strong interpersonal skills
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Technical support expertise
  • Verbal and written communication
  • Office administration
  • Customer service expertise
  • Training and mentoring
  • Customer service understanding
  • Documentation skills
  • Team building
  • Leading team meetings
  • Team development
  • Staff management
  • Staff training
  • Quality controls
  • [French] fluency
  • [English] fluency
  • Cross-functional collaboration
  • Customer communication and empathy
  • Professionalism

Certification

C++ Certification, Principles of Management, and Business Law

Languages

French

Timeline

Logistics support Consultant/IT Technician

ABB Inc.
04.2023 - 01.2024

Content Analyst

Cognizant
01.2017 - 01.2019

Data Entry Technician

CiOX by ManPower
01.2015 - 01.2016

Technical Support Specialist

Grand Canyon University & Expert Global Solutions
01.2012 - 01.2015

Associates Business Degree -

Suny Ulster Community college

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Kurtis Carpel