Kurtis Collins

• Worked as a cashier dealt with about 100 of people a day
• Worked the register stocked and cleaned both outside and inside the store.
• Provided exceptional customer service, resolving inquiries and complaints effectively.
• Maintained accurate cash handling procedures, ensuring register balance at all times.
• Processed fuel transactions efficiently, adhering to safety regulations and protocols.
• Mentored junior staff, fostering a collaborative team environment focused on service excellence.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.

Managed

• Received and Verified data from cameras
• Observed and reported inconsistency in data received
• Verified data
• Managed 3 different locations
• Collaborated with cross-functional teams to streamline data collection processes.
• Analyzed discrepancies in data sets and recommended corrective actions.
• Created comprehensive reports detailing findings and suggested improvements.
• Incorporated best practices from industry into environment to prevent reoccurring events.
• Trained new team members on data verification processes, boosting overall productivity within the department.
• Worked on several concurrent tasks and prioritized workload with minimal direction.
• Safeguarded sensitive customer data by adhering to strict security protocols throughout the verification process.

• Managed approximately 15 security officers
• Meet with clients, property management, made secludes conduct property inspections
• Patrolled site locations
• Did threat assessment
• Gathered, analyzed, and interpreted information
• Conducted training
• Reported incidents
• Supervised security personnel, ensuring compliance with safety protocols and company policies.
• Conducted regular site inspections to identify vulnerabilities and enhance security measures.
• Developed training programs for new staff, focusing on emergency response procedures and conflict resolution.

• Conducted vulnerability assessments to identify potential threats and recommend mitigation strategies.
• Collaborated with IT teams to ensure seamless integration of security solutions into existing infrastructure.
• Developed and maintained incident response plans, enhancing organizational readiness for potential breaches.
• Analyzed security logs to detect anomalies and initiate corrective actions promptly
• Maintain and secure security protocols to protect sensitive data and systems from unauthorized access.
• Conducted risk assessments to identify vulnerabilities and recommend mitigation strategies.