Kurtis Cooley
Ann Arbor,MI
Summary
Customer focused sales professional transitioning into IT Support with hands-on experience in troubleshooting, cloud environments, and client problem resolution. Strong background in diagnosing issues, communicating technical concepts clearly, and delivering solutions under pressure. Currently building foundational IT skills including Windows systems, networking, and technical support workflows.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cloud Advisor
Mission Cloud
Ann Arbor, Michigan
07.2024 - Current
- Analyzed AWS environments to identify performance cost drivers and reinforce security protocols.
- Guided clients in optimizing cloud infrastructure to resolve technical challenges and enhance operational effectiveness.
- Translated technical concepts into clear, actionable recommendations for clients.
- Collaborated with technical teams to align solutions with business objectives and streamline implementation processes.
Sales Development Representative
HouseCall Pro
Ann Arbor, MI
10.2023 - 07.2024
- Diagnosed client operational issues and recommended tailored software solutions.
- Managed high volume outbound communication while maintaining strong customer satisfaction
- Built relationships with business owners and resolved process inefficiencies
Sales Development Representative
Demand Science
Ann Arbor, MI
03.2022 - 04.2023
- Identified and solved client challenges through structured problem discovery
- Re-engaged inactive accounts by diagnosing issues and implementing solutions
- Generated $1.2M pipeline through strategic outreach and problem-solving
Outside Sales Representative
Anika Great Lakes
Wixom, Michigan
08.2020 - 02.2022
- Worked with Orthopedic Surgeons to match products to specific requirements
- Built strong relationships by understanding complex needs and delivering tailored solutions
Education
Marketing
Davenport University
Grand Rapids, MIMarketing
Grand Valley State University
Allendale, MISkills
- Windows OS troubleshooting (Task Manager, system settings, user accounts)
- Basic Networking (IP, DNS, Wi-Fi troubleshooting)
- Cloud Fundamentals (AWS environments, cost optimization, infrastructure analysis)
- CRM / Tools: Salesforce, Outreach, Gong
- Remote communication & support
Certification
AWS Cloud Practitioner
Timeline
Cloud Advisor
Mission Cloud
07.2024 - Current
Sales Development Representative
HouseCall Pro
10.2023 - 07.2024
Sales Development Representative
Demand Science
03.2022 - 04.2023
Outside Sales Representative
Anika Great Lakes
08.2020 - 02.2022
Marketing
Davenport University
Marketing
Grand Valley State University