Kurtis Goines
Westerville,OH
Summary
Accomplished Director of Operations with a proven track record at Elite Assembly, enhancing operational efficiency and fostering team leadership. Expert in strategic planning and execution, I significantly improved quality assurance and operational cohesiveness. Skilled in fostering teamwork and collaboration, my leadership has driven sustainable growth and productivity improvements.
Overview
9
9
years of professional experience
Work History
Director of Operations
Elite Assembly
06.2018 - 07.2024
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Established and monitored quality assurance standards to achieve operational excellence.
Gym Director/ Coach
The Little Gym
02.2017 - 06.2020
- Enhanced customer satisfaction by ensuring a clean, safe, and well-maintained facility for all guests.
- Implemented innovative group fitness classes that attracted new members and enhanced existing members'' workout experiences.
- Trained staff on industry best practices and safety protocols to ensure high-quality service delivery for all clients.
- Reduced member attrition rates through consistent communication and personalized attention to members'' needs.
- Streamlined gym operations with the development of effective staff scheduling and task delegation procedures.
- Handled conflict resolution among members and staff professionally, fostering an inclusive atmosphere where everyone felt welcome and respected.
- Managed financial aspects of the gym, including budgeting, expense tracking, and revenue generation strategies.
- Established a system for tracking member progress, celebrating successes, and providing additional support when needed to encourage continued commitment to fitness goals.
- Fostered a positive work environment, resulting in increased employee morale and reduced turnover rates.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
Team Lead
Graeters Ice Cream
05.2015 - 08.2017
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
No Degree - Business Management
Columbus State Community College
Columbus, OHDiploma - High School
Tree of Life Christian Schools
Columbus, Ohio05.2015
Skills
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
- Business Management
- Cost Control
- Process Improvement
- Quality Assurance
- Leadership training
- Schedule oversight
- Operations Management
- Teamwork and Collaboration
- Team Leadership
- Decision-Making
- Staff training/development
- Staff Management
- Employee Development
- Customer Service
- Customer Service Management
- Employee Relations
Timeline
Director of Operations
Elite Assembly
06.2018 - 07.2024
Gym Director/ Coach
The Little Gym
02.2017 - 06.2020
Team Lead
Graeters Ice Cream
05.2015 - 08.2017
No Degree - Business Management
Columbus State Community College
Diploma - High School
Tree of Life Christian Schools
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