Kurtis Lucas
Frostproof,FL
Summary
Resourceful and creative FFC Operations Manager known for successfully tackling routine and complex business challenges. Skilled in streamlining operations, increasing productivity, and mentoring high-performing teams. Exceptional communication, planning, and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
FFC Operations Manager
Lowes Distribution Center
Frostproof, Florida
02.2023 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Delegated work to staff, setting priorities and goals.
Operations Supervisor Weekend
Lowes Distribution Center
Frostproof, Florida
11.2022 - Current
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Maintained accurate records of employee attendance and performance reviews.
- Ensured compliance with all safety regulations in the workplace.
- Provided support to other departments as needed to meet organizational goals.
- Directed employees on how to use equipment properly and safely.
- Analyzed data related to production, distribution, quality control, inventory levels.
- Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
Team Member
Lowes Distribution Center
Frostproof, Florida
03.2011 - Current
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Addressed customer needs, responding to specific requests.
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
- Participated in and contributed to meetings by sharing concerns and ideas for improvements.
- Developed positive customer relationships through friendly greeting and excellent service.
- Stayed informed of company and store updates from leadership.
Commercial Manager
O'Reilly Auto Parts
Frostproof, Florida
04.2023 - 04.2024
- Managed customer relationships to ensure satisfaction with services provided.
- Created reports summarizing sales data and customer feedback information.
- Assisted in resolving customer complaints regarding products or services delivered.
- Maintained an up-to-date database of current customers and potential leads.
- Provided training and mentorship to junior team members on best practices in commercial operations.
- Supported sales team members to drive growth and development.
- Resolved customer complaints regarding sales and service.
Skills
- Customer service
- Problem resolution
- Teambuilding
- Performance Monitoring
- Planning & organizing
- Multitasking
- Organizational skills
- Reliable & trustworthy
- Conflict resolution
- Supervision & leadership
- Active listening
- Critical thinking
- Good work ethic
- Decision-making
- Flexible schedule
- Production
- Cycle Counting
- Operations Management
Timeline
Commercial Manager
O'Reilly Auto Parts
04.2023 - 04.2024
FFC Operations Manager
Lowes Distribution Center
02.2023 - Current
Operations Supervisor Weekend
Lowes Distribution Center
11.2022 - Current
Team Member
Lowes Distribution Center
03.2011 - Current
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