Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Kurtis Olson

Ashville,NY

Summary

Adept System Administrator with a proven track record at CIRAT, enhancing IT infrastructure and cybersecurity through innovative solutions and meticulous management. Skilled in Python and renowned for quick thinking, I've significantly improved network stability and system performance, ensuring robust data security and fostering effective team collaboration.

Overview

9
9
years of professional experience

Work History

System Administrator

CIRAT
01.2025 - Current
  • Working with a team to upkeep and manage the assets and systems of CIRAT working as a team.
    Managed and maintained CIRAT’s IT infrastructure, including servers, networks, and storage systems, to ensure high availability and optimal performance.
    Configured and monitored operating systems (Windows/Linux), deploying updates and patches in accordance with cybersecurity best practices.
    Oversaw user account management, access controls, and permission settings to safeguard sensitive data and uphold university compliance standards.
    Provided technical support and troubleshooting assistance to CIRAT staff and student analysts, resolving hardware, software, and connectivity issues in a timely manner.
    Led initiatives to improve system reliability and security, collaborating with cross-functional teams to recommend and implement infrastructure upgrades.
    Documented procedures, configurations, and policies, maintaining clear records to streamline IT operations and future training efforts.Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Provisioned new software and hardware for use, following established security policies.
  • Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
  • Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
  • Managed onboarding and offboarding of employees.
  • Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
  • Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
  • Enhanced system performance by optimizing server configurations and implementing regular updates.
  • Achieved notable improvement in network stability by regularly updating system software and applying patches.
  • Streamlined data management processes, leading to more efficient access and retrieval of information.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Diagnosed and resolved hardware and software issues.

Club Hockey Game Management

Mercyhurst University Acha D1 Hockey
01.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.

Valet/Bellstaff

Athenaeum Hotel
07.2022 - Current
  • Parked and retrieved vehicles for guests, ensuring smooth and efficient service.
  • Maintained cleanliness of valet area to provide welcoming environment for customers.
  • Ensured vehicle safety by conducting thorough inspections before and after parking.
  • Assisted guests with luggage to enhance customer experience.
  • Coordinated with hotel staff to streamline guest services.
  • Improved customer satisfaction by promptly addressing guest inquiries and concerns.
  • Managed keys and parking tickets to maintain organized system.
  • Communicated effectively with guests to provide clear instructions for vehicle retrieval.
  • Handled high volume of vehicles during peak hours, improving efficiency.
  • Operated various vehicle types to accommodate diverse clientele.
  • Delivered exceptional customer service, attending to special requests and needs.
  • Ensured smooth traffic flow in parking area by directing vehicles efficiently.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
  • Drove varied vehicles, including luxury and sports models, safely and legally.
  • Assisted guests with directions and local recommendations, adding value to overall service experience.
  • Enhanced team productivity by sharing best practices and tips with new valets.
  • Handled cash, made accurate change and maintained balanced cash drawer.

Landscaper

Self Employed Services
04.2016 - Current
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
  • Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
  • Provided exceptional customer service during consultations to assess property needs accurately and recommend suitable landscaping solutions.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Performed equipment maintenance and repairs to keep tools functional for projects.

Education

Bachelor of Science - Cyber Security

Mercyhurst University
Erie, PA
05-2025

High School Diploma -

Panama Central School
Panama, NY
06-2022

Skills

  • Information Technology
  • Coding in Python
  • Quick Thinking
  • Data Entry
  • Artificial Intelligence (AI)
  • Computer Skills
  • Patience
  • Data Security
  • Microsoft Office
  • Network Security
  • Listening
  • Access Control

Accomplishments

  • Collaborated with team of 5 in the development of System Admin.

Languages

Spanish
Limited Working

Timeline

System Administrator

CIRAT
01.2025 - Current

Club Hockey Game Management

Mercyhurst University Acha D1 Hockey
01.2024 - Current

Valet/Bellstaff

Athenaeum Hotel
07.2022 - Current

Landscaper

Self Employed Services
04.2016 - Current

Bachelor of Science - Cyber Security

Mercyhurst University

High School Diploma -

Panama Central School

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Kurtis Olson