Kurtis Tam
Los Angeles,CA
Summary
Bilingual individual manages large caseloads while maintaining a high attention to detail. An astute Eligibility Worker offering extensive program eligibility knowledge and proficiency in [Software].
Overview
4
4
years of professional experience
Work History
Eligibility Worker
Department of Public Social Services
03.2023 - Current
- Computed benefits for eligible participants of public assistance and other social government programs and whether a specific amount of funds can be allocated
- Managed over 100 cases by using Excel for data analysis and tracking of dates when action needed to be taken
- Explain provisions of state and federal guidelines in a simplified manner to applicants and provide quality customer service in person and over the phone.
- Monitored caseloads closely to ensure timely action was taken on all pending applications according to agency guidelines.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Assistant/Social Services Assistant
Alhambra Healthcare & Wellness Center Medical Records
06.2021 - 03.2023
- Utilized Microsoft Word and Excel to track services rendered by vendors and create documents for multiple small projects
- Assisted in creating and maintaining a filing system for over 100 patients, resulting in an increase in the efficiency of finding necessary documents
- Perform in-depth audits of services and records to create a report on gaps in medical records by other staff and present them to their department leads
- Coordinated and scheduled over 300 meetings and ensured that both supervisor and family members were prepared for the meetings.
- Assisted case managers in developing personalized care plans for clients, resulting in improved well-being and selfsufficiency.
Student Intern
CALPIRG
08.2020 - 12.2020
- Utilized organization materials and assisted in conducting a statewide cold-calling campaign to drive out voters for the 2020 Election
- Successfully gave small presentations to classrooms regarding the mission of the company
- Assisted in managing and updating multiple contact lists that were utilized over the entire course of the internship and created avenues for future endeavors.
Education
Bachelor of Arts - Political Science And Government
California State University Los Angeles
Los Angeles, CA05.2022
Skills
- Team Player
- Fast Learner
- Attention to Detail
- Microsoft Word/Excel
- Government
- Effective communication skills
- Policy Knowledge
- Schedule Management
Websites
Locations
Los Angeles
Personal Information
Title: Eligibility Worker
Timeline
Eligibility Worker
Department of Public Social Services
03.2023 - Current
Assistant/Social Services Assistant
Alhambra Healthcare & Wellness Center Medical Records
06.2021 - 03.2023
Student Intern
CALPIRG
08.2020 - 12.2020
Bachelor of Arts - Political Science And Government
California State University Los Angeles
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