Summary
Overview
Work History
Education
Skills
Communication Skills
References
Timeline
Generic

Kurtis Thompson

Rio Dell,Ca

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Service Manager

Blue Star Gas
08.2018 - Current
  • Planning work orders, planning delivery routes, and scheduling of jobs
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Monitored inventory levels and placed orders to replenish stock.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.

Service Technician/ Inventory Specialist

Blue Star Gas
10.2016 - Current


  • Ordering, tracking, and tagging inventory
  • Performing local IT related functions such as trouble shooting and repairing IPads, iPhones, computers, and printers
  • Working with MAS, Microsoft Office, Zoom, Service Pro,and other proprietary software.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.

Driver

Blue Star Gas
10.2016 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

Education

G.E.D. -

Rio Salado Collage
Phoenix, Az

CDL A with endorsements -

College of the Redwoods
Eureka, Ca

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Customer Service
  • Critical Thinking
  • Conflict Resolution
  • Service Scheduling
  • Service Documentation
  • Policy and Procedure Enforcement

Communication Skills

Collaborating with management, vendors, employees, business owners, and customers to ensure job completion as well as a great customer experience.

References

Available upon request

Timeline

Service Manager

Blue Star Gas
08.2018 - Current

Service Technician/ Inventory Specialist

Blue Star Gas
10.2016 - Current

Driver

Blue Star Gas
10.2016 - Current

G.E.D. -

Rio Salado Collage

CDL A with endorsements -

College of the Redwoods

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Kurtis Thompson