Kurtis Van Houten
Casper,WY
Summary
Results-driven leader with over two decades of experience overseeing all facets of restaurant operations, from staff management to financial oversight. Known for effectively articulating goals to team members and fostering customer loyalty through exceptional service. Skilled in cultivating talent and transforming promising employees into successful leaders. Adept at adapting to new technologies and dedicated to meeting and exceeding performance objectives. Committed to ongoing professional development and eager to expand leadership capabilities.
Overview
29
29
years of professional experience
Work History
Owner/Operator
Energy Catering DBA The Hangar Bar & Grill
05.2014 - Current
- Maintaining and achieving sales, profits and customer satisfaction.
- Responsible for booking and planning events and parties for small groups and large banquets of up to 450 guests.
- Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews.
- Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.
- Recommended and implemented procedural changes to enhance services rendered to customers.
- Oversee daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements.
- Resolved problems, provided open communication, and recommended discipline and terminations.
- Developing & training of all staff. Ensuring proper and safe practices
- Developed business plan, processes and procedures to provide superior customer service to guests.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
General Manager of Operations
Perkins Restaurant & Bakery
07.1999 - 05.2014
- I assisted the Regional Manager to achieve sales goals and Quality Assurance scores of 95% or greater.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Training and development of staff.
- Implemented new training techniques approved by Perkins Corporate.
Assistant General Manager
Perkins Restaurant & Bakery
04.1997 - 07.1999
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Handled cash accurately and prepared deposits.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Equipment Operator
National Seal Company
05.1996 - 04.1997
- National Seal company installed HDPE liners in waste containment areas including land fills, water containment facilities, ponds for golf courses.
- My responsibility was to operate fork lifts, front end loaders safely to deploy the material.
- National Seal company installed HDPE liners in waste containment areas including land fills, water containment facilities, ponds for golf courses.
- Drove vehicles to and from work sites and maintained clean driving record.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
Education
High School Diploma - General
Sheridan High School
Sheridan, WYSkills
- Employee training
- Recruitment and selection
- Operations management
- Facilitating performance assessments
- Cross-functional team management
- Manage operations
- Customer service
- Team building and leadership
- General construction proficiency
Hobbies and Interests
- Avid outdoorsman enjoying all seasons Wyoming has to offer.
- Spending time in the mountains camping, riding razors, fishing.
- Building and renovating homes.
- General Contracted two of the three homes my family has lived in.
Languages
English
Full Professional
Spanish
Limited Working
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Team Sports
- Playing Sports
- DIY and Home Improvement
- I like working with my hands and fixing things
- Outdoor Recreation
Timeline
Owner/Operator
Energy Catering DBA The Hangar Bar & Grill
05.2014 - Current
General Manager of Operations
Perkins Restaurant & Bakery
07.1999 - 05.2014
Assistant General Manager
Perkins Restaurant & Bakery
04.1997 - 07.1999
Equipment Operator
National Seal Company
05.1996 - 04.1997
High School Diploma - General
Sheridan High School
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