Kurt Ladner
Chattanooga,TN
Summary
Collaborative leader dedicated to fostering an engaged and empowering work culture through effective partnership with coworkers. Proven track record in building and maintaining strong relationships with diverse stakeholders in dynamic and fast-paced settings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Travel Center General Manager
Pilot Flying J Travel Center
08.2022 - Current
- Collaborated closely with upper management on strategic planning initiatives aimed at long-term business growth and success.
- Streamlined communication channels with suppliers and vendors to ensure timely deliveries and optimal product availability.
- Evaluated employee performance regularly to identify areas for improvement or commendation as appropriate given individual circumstances.
- Oversaw daily financial transactions, ensuring accurate accounting records and strict adherence to company policies.
- Fostered a positive, inclusive work environment that supported employee satisfaction and ultimately contributed to low turnover rates.
- Managed a diverse team of employees, providing ongoing training and development opportunities for professional growth.
- Analyzed sales data to identify trends and capitalize on business opportunities, ultimately boosting overall revenue.
- Optimized employee scheduling for peak periods, effectively balancing staffing needs with budgetary constraints.
GENERAL MANAGER
Envoy Airlines
10.2014 - 07.2022
- Oversee a staff of 4 supervisors and 30 customer service / ramp agents ensuring safety, on time performance and financial goals are met
- Manage payroll hours, build weekly staff schedules, process payroll and document attendance including LOA and FMLA request
- Conduct weekly leadership meetings to discuss performance ensure goal compliance
- Conduct team meetings as well as employee appreciation and team building exercises
- Mentoring and conduct employee performance reviews and disciplinary actions
- Recruiting using iCIMS, collecting I9 documents, administer oral drug screens, interview and document candidate interactions
- Forecast budget models, daily P&L, monthly budget reviews
- Manage FAA, USDA, TSA and DOT Federal guidelines to ensure compliance
- Process business expense pay with Concur software
- Process supply chain orders as well as process invoice payments using Coupa Software
- Manage Financial Controls per Internal auditing guidelines, documenting shortages and team failures to ensure compliance of ancillary fee collections
- Ensure safety compliance with SMS, conducting daily equipment checklist, fire extinguisher compliance and safety observations using OSHA 30 guidelines
- Manage compliance of fee collection for ticket sales, baggage fees and seat upgrades
- Manage Fuel inventory, ensuring daily fuel ticket verification and monthly inventory logs against deliveries, managing input of BOL (bill of lading) and processing fuel orders
- Perform duties of Lead Environmental coordinator, Including managing universal waste.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
STATION MANAGER
Flight Services and Systems
12.2013 - 10.2014
- Forecast budget models, daily P&L, monthly budget reviews.
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
- Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
- Reduced operating costs through effective budgeting and expense management.
- Prepared daily schedules for personnel and equipment to foster smooth functioning of broadcast.
STATION MANAGER
US Airways Express
03.2009 - 09.2013
- Oversee a staff of 6 supervisors and 40 customer service / ramp agents ensuring safety, on time performance and financial goals are met
- Ground Security Coordinator (GSC)
- Maintain TSA security directives and current AOSSP updates
- Station trainer for initial and recurring training; ensure deadlines are maintained to satisfy airline and government compliance including FAA, TSA, DOT, USDA and OSHA
- Station Deice trainer for US Airways, Delta and United
- Submitted staffing, equipment and overall cost requirements for RFP for airline ground handling contracts for Delta and United Airlines
- Process supply orders using Ariba, SAP and Workflow
- Submitted monthly billing and invoicing for contract ground handling, fees, facility rents, passenger screening, and payroll hours
- Ensured annual and monthly budgets were maintained and reported monthly deficit or surplus
- Maintained communication for Delta airlines management and contracts to ensure compliance with contract goals and commitments
- Report station status with weekly division conference calls with regional directors
- Ensured compliance of Government and Airline security, safety and financial audits
- Prepared and maintained emergency response plans in accordance with local, state and federal emergency response officials
- Ensured Ground Service Equipment is operational and quarterly and annual maintenance is performed as required
- Negotiate contracts for station supplies, fuel and parts with emphasize maintaining budget requirements.
Education
BUSINESS MANAGEMENT -
Mississippi Gulf Coast Community College/University of Southern Mississippi
01.2005
GENERAL STUDIES -
Hancock High School
01.1993
Skills
- MIcrosoft Office, Outlook, Excel, PowerPoint
- Tableau Office Reports
- ICIMS recruiting portal
- Roster Apps Payroll
- SharePoint
- WorkBrain, Empower Payroll, KRONOS
- Employee Training
- Time Management
- Teamwork and Collaboration
- Budget Planning
- Team Leadership
- Effective Communication
- Hiring and Onboarding
- Scheduling
- Schedule Management
- Quality Assurance
Certification
OSHA 30 SAFETY CERTIFICATE
Militaryexperience
US ARMY, 07/1993, 07/1995, MLRS CREWMEMBER, FT Sill, Oklahoma
Timeline
Travel Center General Manager
Pilot Flying J Travel Center
08.2022 - Current
GENERAL MANAGER
Envoy Airlines
10.2014 - 07.2022
STATION MANAGER
Flight Services and Systems
12.2013 - 10.2014
STATION MANAGER
US Airways Express
03.2009 - 09.2013
BUSINESS MANAGEMENT -
Mississippi Gulf Coast Community College/University of Southern Mississippi
GENERAL STUDIES -
Hancock High School
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