Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Kurt Smith

ATHENS

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

10
10
years of professional experience

Work History

Owner/Operator

Paver Installation
07.2021 - 01.2024
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.


Grocery Manager

Publix
09.2019 - 06.2021
  • Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
  • Streamlined store operations for more effective staff scheduling and task allocation.
  • Enhanced store presentation through regular merchandising updates and innovative display techniques.
  • Boosted employee morale by fostering a positive work environment and providing regular feedback.

Area Manager

Local Movers
05.2017 - 08.2019
  • Increased team productivity by streamlining processes and implementing more efficient systems.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.


Grocery Manager

Harris Teeter
03.2014 - 05.2017
  • Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
  • Streamlined store operations for more effective staff scheduling and task allocation.
  • Improved overall sales by identifying market trends and optimizing product selection.


Education

High School Diploma -

Stallard Academy
Fort Pierce, FL
06.1992

Skills

  • Hiring and Staffing
  • Budget Development
  • Financial Management
  • Customer Relations
  • Coaching and Mentoring
  • Client Service
  • Verbal and Written Communication
  • Contract Negotiation Expertise

Timeline

Owner/Operator

Paver Installation
07.2021 - 01.2024

Grocery Manager

Publix
09.2019 - 06.2021

Area Manager

Local Movers
05.2017 - 08.2019

Grocery Manager

Harris Teeter
03.2014 - 05.2017

High School Diploma -

Stallard Academy

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