Kurt Ordono
Lubbock,TX
Summary
Experienced food service professional with a background in nutrition supervision,food preparation, and kitchen support. Skilled in maintaining sanitation standards, assisting with meal service, and supporting daily operations in healthcare settings. Reliable,efficient, and committed to quality food service and client care
Overview
10
10
years of professional experience
1
1
Certification
Work History
Food and Nutrition Supervisor
Covenant Medical Center
09.2023 - 05.2025
- Led a team of kitchen staff to achieve efficient workflow and maintain high standards of cleanliness.
- Handled customer complaints professionally, resolving issues promptly to ensure continued satisfaction.
- Monitored food storage techniques to preserve freshness, prevent contamination, and adhere to industry best practices.
- Conducted employee training sessions for improved food safety practices and compliance with regulations.
- Ensured compliance with all applicable local, state, and federal regulations governing food service establishments within the facility's jurisdiction.
- Took initiative to solve problems and recommended improvements to hospital food service procedures and interdepartmental processes.
- Supervised daily food preparation activities, ensuring consistency in presentation and portion sizes across all dishes served.
- Assisted on tray line and prepared trays according to prescribed diets and patron requests.
- Enhanced customer satisfaction by ensuring timely meal preparation and delivery.
Food and Nutrition Attendant
Covenant Medical Center
12.2018 - 08.2023
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Provided exceptional customer service by promptly addressing guest needs and requests.
- Enhanced guest experience by providing prompt and courteous service during their visit.
- Contributed to team meetings by suggesting improvements for guest service procedures.
- Solved guest inquiries and issues promptly, ensuring their satisfaction with our services.
- Assisted in training new attendants, sharing best practices and tips for efficient service.
Dishwasher
Kelly Services
12.2017 - 11.2018
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
- Streamlined dishwashing processes by prioritizing incoming dirty dishes based on usage needs of the kitchen staff.
Cafeteria Aide
Covenant Medical Center
05.2016 - 09.2017
- Enhanced customer satisfaction by providing efficient and courteous service in the cafeteria.
- Maintained a clean and sanitary dining environment for patrons, ensuring their comfort and safety.
- Conducted regular equipment inspections and maintenance tasks to prevent breakdowns or malfunctions during service hours.
- Participated in regular staff meetings to discuss areas of improvement, share best practices, and continuously enhance overall service quality.
- Prepared and disposed of food, using proper food labeling, handling and safety techniques.
- Followed strict health code regulations while handling food items to minimize risks of contamination or illness outbreaks among patrons.
- Streamlined food assembly processes through effective organization of trays, utensils, condiments stations for ease of access.
- Monitored over 200 students during lunchtime to verify proper hygiene and eating, maintaining appropriate behavior within cafeteria.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Served food according to temperature, safety, and presentation guidelines.
- Tracked meal purchases and accepted payments at cash register.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Assisted with bussing tables and cleaning up spills.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Dishwasher
Kelly Services
11.2015 - 04.2016
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep dish room spotless.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
- Utilized effective time management skills to balance dishwashing duties with any additional cleaning or food preparation tasks assigned.
- Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
- Demonstrated flexibility in adjusting work schedule to accommodate fluctuating business demands during peak dining hours or special events.
Education
No Degree - Nursing
South Plains College
Levelland, TX08-2010
Frenship High School
Wolfforth, TX05-2005
Skills
- Food safety management
- Teamwork and collaboration
- Time management
- Excellent communication
Certification
Servsafe Certificate
Timeline
Food and Nutrition Supervisor
Covenant Medical Center
09.2023 - 05.2025
Food and Nutrition Attendant
Covenant Medical Center
12.2018 - 08.2023
Dishwasher
Kelly Services
12.2017 - 11.2018
Cafeteria Aide
Covenant Medical Center
05.2016 - 09.2017
Dishwasher
Kelly Services
11.2015 - 04.2016
No Degree - Nursing
South Plains College
Frenship High School
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