Dynamic leader with extensive experience in diverse industries and roles, specializing in content development, technical writing and instructional design. Proven ability to leverage AI and neuroscience in creating engaging training programs that significantly enhance learning experience. Recognized for exceptional communication skills with a strong track record of fostering collaboration across diverse teams. Committed to innovating learning solutions that adapt to the evolving needs of learners.
Hi, I’m
KUSHAL BASU
Oak Brook,USA
Summary
Overview
35
years of professional experience
Work History
Teledec LtdOak Brook, IL
Chief Learning Architect
10.1990 - Current
Job overview
- Company Overview: www.teledec.com
- Www.teledec.com
- Ensured compliance with established style guidelines across all documents produced by the team.
- Translated complex technical information into clear, concise, and accessible language for non-technical audiences.
- Created diagrams, charts, and illustrations to complement text and enhance understanding.
- Performed peer reviews of technical documents, providing constructive feedback to improve quality.
- Reviewed published materials and recommend revisions or changes in scope, format, content and methods.
- Managed documentation projects from concept to completion, adhering to strict timelines and quality standards.
- Assessed training needs through surveys, interviews with employees or focus groups.
Linde / Praxair CorporationBurr Ridge, USA
Senior Technical Writer /Corporate Trainer
01.2017 - 01.2021
Job overview
- Wrote easy-to-understand user interface text, online help and developer guides.
- Selected various graphics to accompany written material.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Partnered with subject matter experts to design training programs and instructional materials to educate professionals.
- Wrote, optimized and monitored training processes.
- Recognized by management for providing exceptional customer service.
Advocate HealthcareArlington Heights, USA
Project Manager - SME, Content author, Learning Strategy and Curriculum Developer
01.2016 - 01.2017
Job overview
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
Discover FinancialDeerfield, USA
Project Manager / Chief Learning Architect / Instructional Designer / Curriculum Developer
01.2015 - 01.2016
Job overview
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Led meetings with internal team members, consultants and contractors.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Abbott LaboratoriesNorthbrook, USA
Project Manager - Content Developer, Instructional Designer, Technical Writer
01.2014 - 01.2015
Job overview
- Built and established strong partnerships with teams, vendors and contractors.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Identified project needs by reviewing project objectives and schedules.
- Led meetings with internal team members, consultants and contractors.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Managed multiple projects with competing deadlines simultaneously.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Exceeded customer satisfaction by finding creative solutions to problems.
HCSC / Blue Cross Blue Shield of IllinoisNaperville, USA
Project Manager - Content developer, Enterprise-wide ACA Implementation, Change Management
01.2013 - 01.2014
Job overview
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
- Conferred with project personnel to identify and resolve problems.
- Participated in professional development opportunities to stay current with industry trends and technologies.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Kraft Food - R&D DivisionGlenview, USA
Project Manager / Senior Instructional Designer - Enterprise Food Safety and Operations Training
01.2010 - 01.2012
Job overview
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
Airgas Inc.Cleveland, USA
Program Manager - Airgas University Curriculum Design, content development, Corporate Training
01.2008 - 01.2010
Job overview
- Generated and delivered reports, program review presentations and other program status updates.
- Directed the development and maintenance of comprehensive program documentation, including plans, reports, and presentations.
- Negotiated scope changes with stakeholders, managing expectations and ensuring program deliverables remained aligned with strategic goals.
- Monitored performance metrics to ensure timely completion of tasks.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Implemented quality control measures to uphold company standards.
- Oversaw the resolution of issues and challenges impacting program delivery, facilitating problem-solving and decision-making processes.
- Led cross-functional teams in the successful delivery of program milestones, ensuring alignment with organizational goals and objectives.
- Prioritized tasks and managed teams throughout multiple projects.
Director of Training design and development for following clients
01.1990 - 01.2010
Job overview
- McDonalds Corporation- Wrote customer service training and documentation
- Philips Medical - Wrote Medical Equipment Sales and Marketing guides
- Varian Corporation- Managed documentation and online resource content development and authoring
- Baxter - Wrote user and programmer guides for Sales and Customer Education
- GE - Wrote Customer Support, Service, and Equipment Sales and Marketing Support training manuals
- AT&T - Created and maintained Dealer / Customer Equipment Sales training material
- BP - Developed International Fleet Management, employee safety / policy training content for online
- Tellabs - Wrote complete Sales & Customer Service technical training documentation and user guides
- Catalyst Corporation - Created Supply Chain & Warehouse Management training documentation
Panduit CorporationOrland Park, USA
Director of Training content development, 3D visualizer, Engineering Training Consultant
01.2005 - 01.2008
Job overview
State Farm Insurance Co.Peoria, USA
Project Manager - Credit Union, ACH, Banking and Payment Solutions, Regulatory Compliance Training
01.2015
Job overview
Blue Cross Blue Shield AssociationChicago, USA
Project Manager - Enterprise Learning Initiative, Corporate Cards and Expense Management Training
01.2014
Job overview
Council of Residential SpecialistChicago, USA
Project Manager - Content developer, Enterprise Learning Initiative, Sales and Marketing Training
01.2014
Job overview
HCSC / Blue Cross Blue Shield of IllinoisChicago, USA
Project Manager- SME, Technical Writer, Enterprise-wide Change Management Training
01.2012
Job overview
Education
Department of EnglishSUNY, Buffalo, NY
Masters from Media Studies
01.1988
University Overview
Mechanical Engineering
Bachelor's Degree from Design And Manufacturing Engineering
01-1970
University Overview
- Completed Project Management Course
- Additional Coursework in MBA
Skills
- Expert content creator and storyteller blending engineering and filmmaking to engage students
- Proficient in utilizing deep learning and AI for developing advanced training programs
- Strong leadership and team management across diverse roles
- Skilled in VR, AR, and web-based interactive training module development
- Active thought leader and content creator across global audiences
- Expert in complex technical documentation
Affiliations
Affiliations
- Director of Technology, ATD Chicago Chapter, 01/01/09, 12/31/10
- Advisor, Pratham, World's largest NGO in the field of education for rural India
- US NRC certification, Nuclear power plant start-up engineer for commercial installations
- Adviser, Government of India, To build India's first Multimedia Institute, 1998
Publications
Publications
Author of over 30 Titles in Telecommunication and Networking, www.teledec.com
Timeline
Senior Technical Writer /Corporate Trainer
Linde / Praxair Corporation
01.2017 - 01.2021
Project Manager - SME, Content author, Learning Strategy and Curriculum Developer
Advocate Healthcare
01.2016 - 01.2017
Project Manager / Chief Learning Architect / Instructional Designer / Curriculum Developer
Discover Financial
01.2015 - 01.2016
Project Manager - Credit Union, ACH, Banking and Payment Solutions, Regulatory Compliance Training
State Farm Insurance Co.
01.2015
Project Manager - Content Developer, Instructional Designer, Technical Writer
Abbott Laboratories
01.2014 - 01.2015
Project Manager - Enterprise Learning Initiative, Corporate Cards and Expense Management Training
Blue Cross Blue Shield Association
01.2014
Project Manager - Content developer, Enterprise Learning Initiative, Sales and Marketing Training
Council of Residential Specialist
01.2014
Project Manager - Content developer, Enterprise-wide ACA Implementation, Change Management
HCSC / Blue Cross Blue Shield of Illinois
01.2013 - 01.2014
Project Manager- SME, Technical Writer, Enterprise-wide Change Management Training
HCSC / Blue Cross Blue Shield of Illinois
01.2012
Project Manager / Senior Instructional Designer - Enterprise Food Safety and Operations Training
Kraft Food - R&D Division
01.2010 - 01.2012
Program Manager - Airgas University Curriculum Design, content development, Corporate Training
Airgas Inc.
01.2008 - 01.2010
Director of Training content development, 3D visualizer, Engineering Training Consultant
Panduit Corporation
01.2005 - 01.2008
Chief Learning Architect
Teledec Ltd
10.1990 - Current
Director of Training design and development for following clients
01.1990 - 01.2010
Department of English
Masters from Media Studies
Mechanical Engineering
Bachelor's Degree from Design And Manufacturing Engineering
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