Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Cricket
Additional Information
Languages
Timeline
Generic

Kushal Pal Singh

New Delhi,Delhi

Summary

Healthcare/Pharmaceutical professional with ~14years of versatile experience of working in Pharmaceutical and Healthcare Domain To be a part of a challenging & competitive environment where I can continuously explore my potential, develop my skills sets, and prove myself as a key factor for the growth of the organization. Synergize my knowledge of Market Research, Data Analytics,HEOR,MarketAccess& Management, and extend my cumulative experience & education of pharmaceutical and healthcare industry, to develop and implement innovative ideas for corporate planning and consulting Team Management – Building and managing team to accomplish organizational goals Client/Project Management – Managing the client expectations and delivering the projects with optimum resources Business development – RFP and RFI response Strategic pipeline and In-Market Product Forecasting/Predictive analytics Real world data analysis and evidence generation using claims and EHR (DRG Raven, Truven, Premier, CPRD and Optum) Health Economics & Outcome Research o NetworkMeta-analysis,CostEffectiveAnalysis, Research designs, quantitative designs, Protocol development, Medical and scientific writing Competitive/Business Intelligence MS SQL, MS Excel (VBA), R, BASE SAS, Python (need basis), Tableau, and Power BI

Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment.

Hardworking Associate Director knowledgeable about business practices in the [Description] industry. Adept at supporting and enhancing operations with a decisive leadership style and strategic approach to decision making.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive and meticulous [Job Title] with over [Number] years of experience in [Type] industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Associate Director

Optum (Part Of UHG)
07.2021 - Current
  • Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
  • Assisted senior leadership in managing all aspects of operations.
  • Led teams of up to 24 personnel, supervising daily performance as well as training and improvement plans.
  • Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
  • Communicated all capacity, sourcing and technology gaps with upper management.
  • Engaged analytical subject matter experts outside project teams to drive troubleshooting of critical process-related deviations and enhance process improvements.

Manager/Client Engagement Lead

Clarivate Analytics And Insights
10.2018 - 06.2021
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Developed new employees and on-going performance assessment of current employees.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Engagement Lead Manager

Janssen Pharmaceuticals (Indegene Inc.)
04.2017 - 10.2018
  • Consulted with teams on established best practices and process improvements.
  • Helped with product rollouts as subject matter expert for [Area of expertise].
  • Mentored local personnel on best practices and protocols to maximize productivity.
  • Wrote and distributed press releases to increase brand visibility.

Associate Manager, Research and Analytics

Indegene LifeSystem Pvt. Ltd.
08.2013 - 04.2017
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Oversaw training and onboarding process for all newly hired employees within [Name of Department].
  • Mentored and supported [Number] [Type] department employees to create strong workplace culture.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Senior Analyst, Research and Analytics

Indegene LifeSystem Pvt. Ltd.
01.2012 - 07.2013
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Identified and resolved problems through root cause analysis and research.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Cultivated relationships with industry leaders and within company to share tips and information.
  • Assessed data modeling and statistics to integrate high-level business processes with data rules.

Analyst, Research and Analytics

Indegene LifeSystem Pvt. Ltd.
01.2010 - 12.2011
  • Identified and resolved problems through root cause analysis and research.
  • Queried databases for information needed for report processing.
  • Validated results and performed quality assurance to assess accuracy of data.

Education

Ph.D. - Pharmaceutical Marketing And Management

Lovely Professional University
Punjab, India
07.2024

MBA - Pharmaceutical Marketing And Management

NIPER
Mohali, India
06.2010

Bachelor of Science - Pharmaceutical Sciences

Maharishi Dayanand University
Rohtak, India
05.2008

Skills

  • Donor Solicitation and Fundraising
  • Diversity and Inclusion Initiatives
  • Clerical Support Supervision
  • Audience Segmentation
  • Analytical Thinking
  • Team Leadership

Accomplishments

  • Supervised team of [Number] staff members.
  • Collaborated with team of [Number] in the development of [Project name].

Certification

250- A Introduction to Healthcare Management in US by AHIP Certificate course on Systematic literature review by Cochrane Certificate course on Research Study Designs by IIT Madras Data Analysis using SAS from SimpliLearn Project Management in Service Industry from IIT-Delhi General Course on IPR i.e. Intellectual Property Rights, WIPO, 2009 Passport valid till 20230

Affiliations

  • International Association of Administrative Professionals
  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • Institute of Electrical and Electronics Engineers

Cricket

Cricket, Swimming

Additional Information

QWERTY

Languages

English
Full Professional
Hindi
Native or Bilingual
Spanish
Elementary

Timeline

Associate Director

Optum (Part Of UHG)
07.2021 - Current

Manager/Client Engagement Lead

Clarivate Analytics And Insights
10.2018 - 06.2021

Engagement Lead Manager

Janssen Pharmaceuticals (Indegene Inc.)
04.2017 - 10.2018

Associate Manager, Research and Analytics

Indegene LifeSystem Pvt. Ltd.
08.2013 - 04.2017

Senior Analyst, Research and Analytics

Indegene LifeSystem Pvt. Ltd.
01.2012 - 07.2013

Analyst, Research and Analytics

Indegene LifeSystem Pvt. Ltd.
01.2010 - 12.2011

Ph.D. - Pharmaceutical Marketing And Management

Lovely Professional University

MBA - Pharmaceutical Marketing And Management

NIPER

Bachelor of Science - Pharmaceutical Sciences

Maharishi Dayanand University
Kushal Pal Singh