Kushtrim Gjakova
The Bronx,NY
Summary
Dynamic and customer-focused professional with experience at Z-Hospitality Group, adept at leveraging strong communication and problem-solving skills to enhance customer loyalty. Proficient in architectural design and manual drafting, I excel in creating engaging spaces while maintaining a clean and efficient work environment. Passionate about delivering exceptional service and fostering lasting relationships.
Overview
4
4
years of professional experience
Work History
Restaurant Server
Z-Hospitality Group
09.2021 - Current
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Cultivated warm relationships with regular customers.
- Greeted new customers, discussed specials, and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Science - Architectural Technology
New York City College of Technology
Brooklyn, NY04-2026
Skills
- Architectural knowledge
- Manual drafting expertise
- 2D and 3D renderings
- Architectural design
- Space planning
- Adobe creative suite
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
Spanish
Limited Working
Timeline
Restaurant Server
Z-Hospitality Group
09.2021 - Current
Bachelor of Science - Architectural Technology
New York City College of Technology
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