Kutera Morgan
Chesterfield,MI
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Educator
Roseville Community School
Roseville, MI
09.2015 - Current
- Created a safe, comfortable learning environment for students by establishing positive relationships with them.
- Provided appropriate feedback on work, behavior, and attitude towards learning.
- Collaborated with colleagues to share best practices in teaching methods.
- Encouraged critical thinking skills among students through problem-solving activities.
Customer Service Representative
United Water
Pontiac, MI
3 2010 - 8 2012
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Reviewed account and service histories to identify trends and issues.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Answered around 100+ inbound calls per day and directed to designated individuals or departments.
- Documented conversations with customers to track requests, problems and solutions.
Customer Service Representative
Tru-Green Chemlawn
Macomb, MI
4 2006 - 4 2008
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Worked with Manager to develop customer service improvement initiatives.
- Delivered service and support to each customer, paving way for future business opportunities.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Bachelor of Arts - General Studies
Baker College
Flint, MI12.2018
Associate of Science - Human Services
Baker College
Flint, MI06.2009
Skills
- Problem-solving abilities
- Computer skills
- Call center experience
- Customer relations
- Inbound and outbound calling
- Courteous demeanor
- Data Entry
- Order Fulfillment
Timeline
Educator
Roseville Community School
09.2015 - Current
Customer Service Representative
United Water
3 2010 - 8 2012
Customer Service Representative
Tru-Green Chemlawn
4 2006 - 4 2008
Bachelor of Arts - General Studies
Baker College
Associate of Science - Human Services
Baker College
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