Kutina Wilkerson
Nyack NY,New York
Summary
Dynamic professional with extensive experience at Montefiore Nyack Hospital, excelling in customer service and strategic planning. Proven track record in optimizing patient flow and enhancing operational efficiency. Skilled in document management and adept at fostering strong relationships with insurance providers, significantly reducing financial stress for patients.
Experienced with managing various clerical duties, including data entry, document management, and scheduling. Utilizes strong organizational skills and attention to detail to ensure smooth office operations. Knowledge of administrative procedures and software applications critical for supporting business functions.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clerical Associate Level 3
Harlem Hospital Center
12.2023 - Current
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Register employees through OHS registration system (EPIC)
- Enter and retrieve employee's medical information from database
- Follow up appointments scheduling/referral process
- Analyze and verify insurance benefits and educate patients on costs related to their insurance.
- Accurately register and document patient demographic and insurance information in the Health Information System. Registrations take place at either the registration desk or bedside
Patient Services Manager
Montefiore Nyack Hospital
04.2023 - 08.2023
- Developed strong relationships with insurance providers to expedite claims processing, reducing financial stress on patients.
- Streamlined patient flow by optimizing appointment scheduling and resource allocation.
- Reduced wait times for patients with effective utilization of staff and resources.
- Increased patient retention rates by providing exceptional customer service and addressing concerns promptly.
- Responsible for managing all aspects of Diet office operations to include
- Conduct employee training on kitchen operations to include safety, sanitation, menu compliance, customer service and HR Functions
- Cbord patient meal ordering system is maintained
- Responsible for employee schedule including daily job assignment work sheets
Food Services Manager
Montefiore Nyack Hospital
12.2021 - 04.2023
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Make Monthly Schedules for Employees
- Make Daily Work Assignment /Crew sheets for Employees Manage tray line activitities
- In conjunction with Operations manager oversee all kitchen operations
- Ensured all HACCP & Safety protocol are maintained
Dietary Supervisor
Andrus On Hudson Nursing And Rehabilitation Center
11.2017 - 12.2021
- Managed budgetary constraints effectively, ensuring minimal impact on the quality of meals served to patients.
- Assisted in the development of hospital-wide nutrition policies to ensure consistency in care across all departments.
- Maintained a clean and safe work environment by enforcing strict sanitation guidelines and safety protocols.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Participated actively in hiring new employees for the dietary department – from screening resumes to conducting behavioral and technical interviews.
- Increased employee retention through effective training, mentoring, and performance evaluations of dietary staff members.
Dietary Aide/Supervisor Harlem Hospital Center
Harlem Hospital Center
03.2007 - 09.2017
- Evaluated staff performance regularly, providing constructive feedback for continuous improvement.
- Collaborated with healthcare professionals to design therapeutic menus for patients with specific diet restrictions.
- Developed educational materials to increase staff awareness about allergens, specific diets, and overall nutritional concepts.
- Mentored and trained new dietary aides, ensuring proper adherence to safety protocols and nutritional guidelines.
- Followed all food safety regulations while preparing meals for patients.
- Streamlined kitchen operations for increased efficiency by overseeing inventory management and meal preparations.
Education
Certificated Dietary Manager - Food And Nutrition
LaGuardia Community College
Long Island City, NY09-2017
High School Diploma -
Martin Luther King High School
New York, NY05-1994
Skills
- Report preparation
- Document management
- Expense reporting
- Faxing documents
- Customer service
- Dedicated team player
- Organizing and categorizing
- Office management
- Scanning documents
- Microsoft office
- Work prioritization
- Strategic planning
Accomplishments
- Oversaw implementation of new phone system which resulted in more cost-effective service.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 35 staff members.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
Certification
- Certified Dietary Manager (CMD)
- ServSafe Certification
Timeline
Clerical Associate Level 3
Harlem Hospital Center
12.2023 - Current
Patient Services Manager
Montefiore Nyack Hospital
04.2023 - 08.2023
Food Services Manager
Montefiore Nyack Hospital
12.2021 - 04.2023
Dietary Supervisor
Andrus On Hudson Nursing And Rehabilitation Center
11.2017 - 12.2021
Dietary Aide/Supervisor Harlem Hospital Center
Harlem Hospital Center
03.2007 - 09.2017
Certificated Dietary Manager - Food And Nutrition
LaGuardia Community College
High School Diploma -
Martin Luther King High School
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