Kutloano Ditlopo
Minneapolis,Minnesota
Summary
Hardworking and reliable in delivering IT support with strong ability in rectifying technical issues. Offering enhanced user experience and proficiency in troubleshooting . Highly organized, proactive and punctual with team-oriented mentality.
Overview
2
2
years of professional experience
Work History
IT Department
Minneapolis College
07.2023 - Current
- Utilized Jira as a comprehensive tool to manage and track tasks by creating more than 5 detailed tickets every week and maintaining a systematic record of various project issues and tasks
- Provide in-person and telephone-based end user support by handling more that 20 incoming calls daily, ensuring patrons issues were resolved and routed to appropriate parties
- Manage Office 365 accounts
- Leveraged Azure to facilitate information retrieval
College Library Assistant
Minneapolis College
06.2022 - 06.2023
- Expertly diagnosed and resolved students' technical issues, including password resets and computer malfunctions
- Managed the tech desk, offering technical guidance and solutions to students as they navigated library resources
- Troubleshoot any printer issues
Education
Associate of Applied Science in Computer Software Development -
Minneapolis Community and Technical College
05.2024
Skills
- Java
- Python
- MySQL
- Visual C#
- Adobe Photoshop
- Microsoft Suite
- Azure
- Database Design
- Linux
- Microsoft System Maintenance
- UX/UI
- Data Communication
- Handling and routing incoming calls
- Workstation setup
- Password resets
- Technical Troubleshooting
Extra-Curricular Activities
- Active participant in the Women in Tech community (2022 - Present): Engaged in regular meetups, networking events, and explored various tech opportunities as a software development student
- Participant of the US Bank Hackathon (2022): Collaborated on a team to design a banking app for students. My primary responsibilities included user experience (UX) and user interface (UI) design, ensuring the app met desired functionalities and accessibility standards
VOLUNTEER EXPERIENCE
Regularly volunteer for mentorship events at a Nonprofit Organization “WeNetworkNow”, actively participating in personal and professional development initiatives. Contribute to workshops and individual mentoring sessions, focusing on skill enhancement and career growth. Dedicated to fostering a supportive environment conducive to mentee success.
Timeline
IT Department
Minneapolis College
07.2023 - Current
College Library Assistant
Minneapolis College
06.2022 - 06.2023
Associate of Applied Science in Computer Software Development -
Minneapolis Community and Technical College
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