Robert James Kauwe
Kailua Kona,USA
Summary
Resourceful Branch Manager with a proven track record in optimizing operations and driving revenue growth. Demonstrated ability to enhance team performance and customer satisfaction through effective leadership. Strong skills in strategic planning, problem-solving, and customer relationship management. Achieved significant productivity increases by streamlining processes and developing high-performing teams.
Overview
16
16
years of professional experience
Work History
Branch Manager
White Cap
Kailua-Kona, HI
01.2024 - Current
- Motivating and inspiring staff to achieve goals, delegate tasks effectively, and create a positive work environment.
- Building a strong team, providing constructive feedback, and fostering collaboration.
- Adapting to changing conditions, implementing new procedures, and leading staff through transitions.
- Ensuring that the store runs efficiently, including safety, scheduling staff, managing floor layout, and maintaining cleanliness.
- Addressing disagreements constructively, finding solutions that satisfy all parties, and promoting a cooperative work environment.
- Organizing tasks, prioritizing workload, and meeting deadlines efficiently.
- Identifying issues, analyzing situations, and developing effective solutions.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Participated in business safety committee meetings and health and safety audits.
Assistant Branch Manager
White Cap
01.2018 - 01.2024
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Provided training to new employees on company policies and procedures.
- Trained and mentored highly effective teams to meet corporate service standards.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Collaborated with coworkers to update safety practices and uphold effective safety behaviors.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Assistant Manager
Lowe’s Home Improvement
Honolulu, HI
01.2016 - 01.2018
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Communicated regularly with customers to gain insights into their needs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved conflicts between team members in an effective manner.
PSA Manager
Lowe’s Home Improvement
01.2015 - 01.2016
- Monitored staff performance and addressed issues.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Installed Sales Associate
Lowe’s Home Improvement
01.2014 - 01.2015
- Facilitated team collaboration, communication, and productivity.
- Facilitating communication between departments within the organization.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored progress by establishing plans, budgets and measuring results.
Store Manager
Ross Dress for Less
Honolulu, HI
01.2012 - 01.2014
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Participated in business safety committee meetings and health and safety audits.
- Investigated accidents to identify causes and prevent future incidences.
Assistant Manager
Ross Dress for Less
01.2009 - 01.2011
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Education
High School -
Waiakea High School
Community College -
Hawaii Community College
Skills
- Collaboration facilitation
- Customer service
- Conflict resolution
- Workforce performance optimization
- Safety compliance
- Time prioritization
- Coaching and mentoring
References
References available upon request.
Timeline
Branch Manager
White Cap
01.2024 - Current
Assistant Branch Manager
White Cap
01.2018 - 01.2024
Assistant Manager
Lowe’s Home Improvement
01.2016 - 01.2018
PSA Manager
Lowe’s Home Improvement
01.2015 - 01.2016
Installed Sales Associate
Lowe’s Home Improvement
01.2014 - 01.2015
Store Manager
Ross Dress for Less
01.2012 - 01.2014
Assistant Manager
Ross Dress for Less
01.2009 - 01.2011
High School -
Waiakea High School
Community College -
Hawaii Community College
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