Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ku’ulei Makaui

Salt Lake City,UT

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with safety at the forefront.

Overview

6
6
years of professional experience

Work History

Patient Care Technician

Intermountain Healthcare
11.2023 - Current
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.

Front Desk Receptionist

Embassy Suites Hotel
02.2019 - 08.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Sales Associate

Foot Locker
01.2019 - 12.2020
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

Bachelor Of Chemistry - Minor Biology

Westminster College
Salt Lake City, UT

High School Diploma -

Highland High School
Sugarhouse, UT
06.2020

Skills

  • Problem-solving abilities
  • Team Development
  • Building rapport
  • Emergency Response
  • Patient Services
  • Vital signs
  • Empathy and Compassionate Care
  • Calm Under Stress
  • Heartsaver First Aid CPR AED (First Aid CPR AED)

Accomplishments

High School and University Basketball Team

• played point guard

• developed and learned skill of being a team player

•communication vital to success of a team

•Enhanced the art of being ‘coachable’ or teachable.

Timeline

Patient Care Technician

Intermountain Healthcare
11.2023 - Current

Front Desk Receptionist

Embassy Suites Hotel
02.2019 - 08.2022

Sales Associate

Foot Locker
01.2019 - 12.2020

Bachelor Of Chemistry - Minor Biology

Westminster College

High School Diploma -

Highland High School

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Ku’ulei Makaui