Kuwanda Ellis
New Orleans,LA
Summary
Service Technician Associate with the skill set of enhancing efficiency and accuracy in meter reading at Atmos Energy. Skilled in troubleshooting and maintaining records, leading to a significant reduction in customer complaints. Excelled in safety awareness and trained new hires, demonstrating exceptional attention to detail and a strong ability to communicate complex information effectively.
Overview
22
22
years of professional experience
Work History
Service Technician Associate
Atmos Energy
New Orleans, LA
03.2014 - Current
- Observe and report all abnormal, dangerous or damaged conditions pertaining to gas meters and adjacent areas
- Read gas meters for residential, commercial and industrial customers. Record readings for billing purposes
- Observe and report atmospheric corrosion or damage.
Meter Reader
Contract Callers Inc.
New Orleans, LA
01.2012 - 03.2014
- Supported efficient route planning with thorough documentation of meter locations and access points.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Enhanced overall efficiency by utilizing handheld devices for quick data entry during site visits.
Meter Reader
Accu-Read
New Orleans, LA
02.2003 - 01.2012
- Performed regular maintenance checks on meters, ensuring accurate readings and early identification of potential issues.
- Reduced customer complaints through precise recording of utility usage, leading to fair charges on bills.
- Assisted in training new hires, sharing best practices for accurate and efficient meter reading processes.
Education
High School Diploma -
Walter L. Cohen College Prep
New Orleans, LA05.1998
Skills
- Attention to Detail
- Troubleshooting ability
- Safety awareness
- Accurate record keeping
Timeline
Service Technician Associate
Atmos Energy
03.2014 - Current
Meter Reader
Contract Callers Inc.
01.2012 - 03.2014
Meter Reader
Accu-Read
02.2003 - 01.2012
High School Diploma -
Walter L. Cohen College Prep