Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES SPOKEN
Timeline
Generic

Kuzayet Salem Bowsan

Abuja

Summary

Human Resources/Administrative Manager, Public and International Relations: Personal Profile: A graduate of international studies and currently a Human Resources/Administrative Manager with enthusiasm and eager to work in International Relations and develop a diplomatic relations career, also well trained in public relations and customer service.

Global change and development through International Relations and Diplomacy.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Human Resources/Admin/Floor Manager

LOMO CREATIVE COFFEE LIMITED.
12.2021 - Current
  • Maintain stability within the workforce by establishing optimum functionality between the employer and employee.
  • Guide and instruct all staff on proper conduct, character and behaviour in line with laws and edicts of the company.
  • Monitor skill lapses and areas of development and training for all company staff.
  • In charge of recruitment, staffing, on boarding, maintenance and exit of staff.
  • Process travel documents for expatriate staff and execute immigration procedures.
  • Maintain optimum functionality of both human and infrastructural facilities within the work environment.
  • Create, interpret and enforce policies in line with the required standards indicated by the government and management.
  • Handle all Labour Law, Human Rights, Medical Insurance, Accident Insurance and Life Insurance affairs.
  • Ensure the full functionality of kitchen and restaurant staff to deliver distinct customer service.

Assistant Zonal Human Resources/Admin Manager

NTA-STAR TV NETWORK
05.2020 - 11.2021
  • Implement and conduct HR/Admin processes, practices and policies.
  • Fill in for Head of HR/Admin as requested in a professional and confidential manner in total compliance with employment, health, safety laws and regulations.
  • Aid management in understanding processes as relating to engaging, disengaging and behavioural requirements.

Zonal Human Resource/Admin Officer

NTA-STAR TV NETWORK
11.2017 - 05.2020
  • Assists to conduct recruitment, new-employee orientations; Monitors career path program and exit interviewing.
  • Establishes and maintains department records and reports.
  • Ensure all staff working tools are available and up to date.
  • Provide management with adequate information in line with governmental standards for the organization. (AMAC, Labour, Human Rights) etc.
  • Conducting employee job skill advancement and enhancement programs
  • Handles employee relations counselling

Dealer Sales Representative

NTA-STAR TV NETWORK
08.2017 - 11.2017
  • Managing Mega and sub dealers of StarTimes products
  • Creation of sales points and outlets for sales and distribution of company products
  • Updating dealers on new company prices and policies

Training and Development Specialist

NTA-STAR TV NETWORK
06.2016 - 08.2017
  • Handles the learning and professional development of the organization’s workforce.
  • Training and conducting feedback sessions for new and existing company staff.
  • Educating company staff on new policies and products
  • Evaluating and ensuring maintenance of quality performance, attitude and skills

Customer Care Representative

NTA – STAR TV NETWORK
06.2012 - 06.2016
  • Call Centre administrator.
  • Serving as interface between the company and the consumer
  • Solving customer related issues and ensuring right protocol for activation of company products and services.

Corps Liaison Officer (CLO)

N.Y.S.C (Internship) Oye Local Government Secretariat
10.2010 - 09.2011
  • Documentation and filing of all office data
  • Administrative duties and responsibilities.
  • Reading and replying all mails.
  • Preparing presentations and meetings.
  • Handling of logistics

Education

B. Sc. - International Studies

Ahmadu Bello University
Zaria, Kaduna State
01.2010

Senior Secondary School Certificate - WASSCE

Jinie Schools
Barnawa, Kaduna State
01.2001

Junior Secondary School Certificate - JSCE

Federal Government College
Malali, Kaduna
01.1998

Skills

  • Facebook, Email, Twitter, Instagram, Whatsapp, Drop Box, Linkedin
  • Enterprise Resource Planning (ERP), Office Automated System (OA)
  • Employee management
  • Customer relations
  • Policy enforcement
  • POS systems
  • Operations management
  • Stock management
  • Team training and development
  • Scheduling and planning
  • Performance improvements
  • Safety oversight
  • Employee scheduling
  • Sales development

Certification

  • Alison online course “Fundamentals of Human Resources”
  • Alison online course “Introduction to Conflict Management and Negotiation” (Alison ID #10738140)
  • Alison online course “Diploma in Human Resources- Revised 2017 (Alison ID #10738140)

LANGUAGES SPOKEN

English, French (intermediate knowledge), Hausa

Timeline

Human Resources/Admin/Floor Manager

LOMO CREATIVE COFFEE LIMITED.
12.2021 - Current

Assistant Zonal Human Resources/Admin Manager

NTA-STAR TV NETWORK
05.2020 - 11.2021

Zonal Human Resource/Admin Officer

NTA-STAR TV NETWORK
11.2017 - 05.2020

Dealer Sales Representative

NTA-STAR TV NETWORK
08.2017 - 11.2017

Training and Development Specialist

NTA-STAR TV NETWORK
06.2016 - 08.2017

Customer Care Representative

NTA – STAR TV NETWORK
06.2012 - 06.2016

Corps Liaison Officer (CLO)

N.Y.S.C (Internship) Oye Local Government Secretariat
10.2010 - 09.2011

Senior Secondary School Certificate - WASSCE

Jinie Schools

Junior Secondary School Certificate - JSCE

Federal Government College

B. Sc. - International Studies

Ahmadu Bello University

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