Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kuzco Martinez

Kennewick,WA

Summary

Proven warehouse and customer service expert with a track record of enhancing operational efficiency at Amazon. Excelled in heavy lifting and pallet jack use, while boosting customer satisfaction through effective communication. Demonstrated ability to resolve conflicts and manage shipments with precision, embodying reliability and a strong work ethic.

Overview

3
3
years of professional experience

Work History

Outbound Warehouse Associate

Amazon
Pasco, WA
07.2024 - Current
  • Unpack and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Communicated effectively with supervisors, coworkers, vendors.
  • Assisted with physical inventories as needed and reconciled any discrepancies found during counts.
  • Inspected material handling equipment for safety prior to use.
  • Packed orders for shipment according to customer specifications.
  • Always communicate with my partner when we build walls.
  • Adhered strictly to all company policies and regulations.

Deli Associate

Yokes Fresh Market
Kennewick, WA
06.2022 - 07.2024
  • Documented and entered special orders for event catering and party trays.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Maintained work areas to reduce potential for illness or injury.
  • Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
  • Resolved customer complaints promptly in a courteous manner in order to ensure customer satisfaction.
  • Adhered to company policies and procedures related to food handling processes.
  • Responded to customer questions regarding product availability.
  • Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from to.

Education

High School Diploma -

Richland High School
Richland, WA
06-2021

Skills

  • Heavy lifting
  • Pallet jack proficiency
  • Barcode scanning
  • Loading and unloading

Accomplishments

  • Elite Fleet of the year
  • Athlete of the week

Timeline

Outbound Warehouse Associate

Amazon
07.2024 - Current

Deli Associate

Yokes Fresh Market
06.2022 - 07.2024

High School Diploma -

Richland High School

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Kuzco Martinez