Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

K. ÄVA FINNIE

Oviedo,FL

Summary

Detail-oriented and dependable administrative professional with over three years of experience supporting daily office operations, leading customer-facing teams, and managing complex scheduling, billing, and inventory tasks. Skilled in Google Suite, document proofreading, phone systems, and front desk operations. Known for delivering positive customer experiences, maintaining organized systems, and upholding operational excellence. Ready to contribute to a smooth and efficient office environment.

Overview

7
7
years of professional experience

Work History

Customer Experience Associate

Marshalls – TJX Companies
Oviedo, FL
01.2025 - Current
  • Executed precise POS transactions and followed all cash-handling procedures.
  • Promoted store loyalty programs, increasing customer retention.
  • Maintained merchandise flow and compliance with company standards.

General Manager & Administrative Assistant

Drop Wash & Fold Laundromat
Winter Park, FL
10.2024 - 05.2025
  • Managed financial reporting and daily reconciliations to streamline cash flow tracking.
  • Oversaw staff schedules, training, and performance coaching.
  • Handled vendor coordination, and maintained supply inventory.
  • Ensured consistent operations through equipment upkeep and facility maintenance.

General Manager & Office Coordinator

Taylored Splash Power Wash
Jacksonville, Florida
06.2021 - 11.2023
  • Directed billing, payment processing, and client account management.
  • Coordinated team calendars, travel logistics, and executive schedules.
  • Maintained organized administrative systems, including digital filing and reporting.
  • Enhanced dispatch and fleet management operations for service efficiency.

Front Office Intern

O-Town Records
Orlando, Florida
06.2018 - 11.2018
  • Managed travel bookings, meeting coordination, and executive calendar support.
  • Maintained an inventory of supplies and digital assets.
  • Supported brand visibility through aligned social media posts and communications.

Education

Master of Science - Business

Full Sail University
Winter Park, FL
05-2015

Skills

  • Office administration and scheduling
  • Customer service and phone etiquette
  • Google Suite (Docs, Sheets, Drive)
  • Clerical work and proofreading
  • Data entry and inventory management
  • Document preparation and filing
  • Pos and billing systems
  • Vendor and staff coordination
  • Calendar management
  • Cash handling and reconciliation
  • Office admin: 3 years of experience
  • Customer service: 5 or more years of experience
  • Phone etiquette: 3 years experienced

Accomplishments

  • Course Director’s Award – Excel & Data Reporting
    Full Sail University – May 2014

Timeline

Customer Experience Associate

Marshalls – TJX Companies
01.2025 - Current

General Manager & Administrative Assistant

Drop Wash & Fold Laundromat
10.2024 - 05.2025

General Manager & Office Coordinator

Taylored Splash Power Wash
06.2021 - 11.2023

Front Office Intern

O-Town Records
06.2018 - 11.2018

Master of Science - Business

Full Sail University

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