K'von Ferguson
Washington,DC
Summary
Enthusiastic client services professional with a strong background in directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding the highest ethical standards and maintaining customer trust.
Overview
3
3
years of professional experience
Work History
Cleaning Crew
Alamo Drafthouse Cinema
Washington, DC
12.2021 - 06.2023
- Keep theaters clean, help with dish and server crew, and keep hallways and bathrooms clean
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Notified managers of repair needs or additions to building operating systems.
- Handled, mixed, and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Provided excellent customer service when interacting with customers or colleagues.
- Maintained janitorial closets in a clean, organized manner.
- Stripped, sealed, and polished floors.
- Followed company uniform, performance, and security policies with every job.
- Replenished supply of hand soap, paper towels, and other consumables.
- Reported any damages or repairs needed to the supervisor immediately.
Insurance Agent Trainee
Primerica
Washington, DC
11.2021 - 03.2022
- Selling investment plans, selling insurance packages, customer service
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Negotiated contracts between insurers and insured parties to obtain favorable terms for both sides.
- Remained current on the latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Greatly improved office operations by reducing backtracking of work through the creation of a material movement process.
Event Staff
The CALPRO Group
Washington, DC
08.2021 - 01.2022
- Disinfecting Services, facility management, personal protection, safety management
- Coordinated with vendors to ensure efficient operations during the event.
- Kept track of attendance numbers throughout each session of the event.
- Circulated among guests to preserve safety and order and protect venue property.
- Assisted with setting up and tear down of stages, chairs, and tables as needed.
- Managed crowds and monitored safety during performances.
- Announced or described attractions to patrons, enticing customers to games and other entertainment.
- Performed routine maintenance checks on audio-visual equipment before, during, and after events.
- Communicated directions to patrons for points in or outside of the facility.
- Collaborated with other staff members to coordinate activities throughout the day.
Grocery Team Member
Whole Foods Market
Washington, DC
03.2021 - 10.2021
- Keep store clean, stock and maintain shelves, help customers as needed, keep products in order
- Organized store by returning merchandise to proper areas and restocked displays.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Processed customer orders and payments with POS system or cash register.
- Prepared merchandise for purchase or rental.
- Assisted customers in locating items, answered questions about product features and prices.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Described merchandise and explained use, operation and care.
- Identified items for reordering and replenishment and reported merchandise needs to Grocery Manager.
Business Analyst Intern
Ciena
Hanover, MD
02.2021 - 07.2021
- Update websites on SharePoint, update Team SharePoint folder, email distribution lists cleanup, document process & procedures as directed by SR resource, collect material for team PPTs, assist with closing out access-related audit issues, other duties as assigned
- Applied qualitative and quantitative analysis skills to complete work.
- Communicated with customers, competitors, and suppliers to stay abreast of industry or business trends.
- Participated in user acceptance testing sessions to ensure the accuracy of developed solutions.
- Maintained or updated business intelligence tools, databases, or dashboards.
- Provided technical support for existing reports, dashboards, or other tools.
- Documented detailed specifications for software applications based on user requirements.
- Collected and documented project requirements.
Project Manager
Year Up
Washington, DC
09.2020 - 06.2021
- Lead group projects, ensure everyone does their part
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Created team objectives and roles with specific goals outlined for each individual.
- Determined project staffing needs and led resource management.
- Produced thorough, accurate and timely reports of project activities.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Built and established strong partnerships with teams, vendors and contractors.
Education
High school or equivalent -
E.L. Haynes High School
06-2020
Skills
- Data Collection
- Appointment Scheduling
- Product Knowledge
- Scheduling
- Information Security
- Data Entry
- Professional Telephone Demeanor
- Microsoft Outlook
- Project Management Abilities
- Quality Assurance Controls
- Computer Proficiency
- Product Sales
- Customer Service
Timeline
Cleaning Crew
Alamo Drafthouse Cinema
12.2021 - 06.2023
Insurance Agent Trainee
Primerica
11.2021 - 03.2022
Event Staff
The CALPRO Group
08.2021 - 01.2022
Grocery Team Member
Whole Foods Market
03.2021 - 10.2021
Business Analyst Intern
Ciena
02.2021 - 07.2021
Project Manager
Year Up
09.2020 - 06.2021
High school or equivalent -
E.L. Haynes High School
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