Kvonna Lewis
Las Vegas,NV
Summary
Dynamic and dedicated professional with a proven track record at Atria Senior Living, excelling in customer service and teamwork. Skilled in cash handling and problem-solving, I foster positive relationships and enhance team performance. Committed to achieving goals while maintaining high standards of workplace safety and efficiency.
Overview
5
5
years of professional experience
Work History
Team Member
McDonald's
02.2024 - 05.2024
- Delivered exceptional customer service in fast-paced environment.
- Operated cash register accurately, processing transactions efficiently.
- Maintained cleanliness and organization of dining and kitchen areas.
- Collaborated with team members to ensure timely food preparation.
- Assisted in training new employees on operational procedures and policies.
- Followed safety and hygiene standards during food handling processes.
- Adapted quickly to changing priorities while maintaining service quality.
- Contributed to positive team dynamics through effective communication skills.
Receptionist
Atria Senior Living
12.2022 - 11.2023
- Greeted and assisted residents and visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Coordinated appointment scheduling for residents, optimizing staff resources and time management.
- Maintained accurate resident records and files, enhancing data integrity and retrieval efficiency.
- Monitored front desk operations, ensuring compliance with safety protocols and company policies.
- Provided administrative support to management, streamlining communication within the team.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Live-Out Nanny
Nanny Services
02.2019 - 06.2023
- Supervised daily activities, ensuring safety and engagement for children.
- Developed age-appropriate educational activities fostering cognitive development.
- Maintained open communication with parents regarding child progress and concerns.
- Implemented routines promoting healthy habits, including nutrition and physical activity.
- Adapted childcare strategies to meet individual needs of children in care.
- Organized playdates and outings, enhancing social skills and community interaction.
- Managed household tasks related to child care, including meal preparation and laundry.
- Provided emotional support, nurturing positive relationships with children through active listening and encouragement.
- Performed light housekeeping duties relevant to childcare areas ensuring cleanliness and safety standards were maintained consistently.
Cashier Team Lead
Jimboys Tacos
04.2022 - 10.2022
- Supervised cash handling procedures to ensure accuracy and security during transactions.
- Trained and mentored new team members on customer service best practices.
- Implemented inventory management techniques to optimize stock levels and reduce waste.
- Coordinated scheduling to align staffing with peak business hours, enhancing service efficiency.
- Resolved customer inquiries and complaints, improving overall customer satisfaction scores.
- Fostered a collaborative team environment through regular meetings and performance feedback sessions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
Education
High School Diploma - General Studies
Rio Cazadero High School
Sacramento, CA05.2022
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Collaboration and teamwork
- Following instructions
- Cash handling
- Flexible schedule
- Money handling
- Workplace safety
- Goal setting and achievement
- FLUENT IN LANGUAGE
- Task prioritization
Timeline
Team Member
McDonald's
02.2024 - 05.2024
Receptionist
Atria Senior Living
12.2022 - 11.2023
Cashier Team Lead
Jimboys Tacos
04.2022 - 10.2022
Live-Out Nanny
Nanny Services
02.2019 - 06.2023
High School Diploma - General Studies
Rio Cazadero High School