Kwabena Akuamoah
Annandale,VA
Summary
Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Control Assessor
Diebold Nixdorf
North Canton, OH
08.2021 - Current
- Performed risk analyses to identify appropriate security countermeasures.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Conducted security audits to identify vulnerabilities.
- Recommend improvements in security systems and procedures.
- Improved operations through consistent hard work and dedication.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Knowledge of Risk Management Framework (RMF)
- Knowledge of NIST 800-53/53A security controls
- Ability to assess and provide written assessments of A&A packages
- Supporting the implementation of comprehensive security controls consistent with risk
Risk Management Specialist
Henry Schein
Salty City, UT
12.2019 - 03.2021
- Performed risk analyses to identify appropriate security countermeasures.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Conducted security audits to identify vulnerabilities.
- Monitored computer virus reports to determine when to update virus protection systems.
- Provided safety reports and data analysis to building managers to inform security processes.
- Monitored use of data files and regulated access to protect secure information.
- Maintained data management and storage systems to protect data from compromise.
- Encrypted data and erected firewalls to protect confidential information.
- Completed vulnerability scans to identify at-risk systems and remediate issues.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Scrum Master
Unisys
Salt City, UT
12.2018 - 09.2019
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Led sprint reviews and planning meetings to promote full team engagement.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
- Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
- Worked to provide continuous improvement for product development lifecycle.
- Researched current trends to stay knowledgeable in Scrum methods.
- Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint.
Junior Systems Analyst
Enterprise Rent-A-Car
Arlington, VA
08.2016 - 10.2018
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Discovered root causes of problems and identified appropriate solutions.
- Provided client support on system operation and troubleshooting.
- Investigated system issues and implemented resolutions to reduce downtime.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Diagnosed, troubleshot and resolved network and system problems.
- Gathered requirements and performed gap analysis through design workshops with users.
- Organized system operating procedures to strengthen controls.
- Installed system updates to address vulnerabilities and reduce security issues.
IT Support Specialist TIER 3
Home Depot
Falls Church, VA
05.2015 - 06.2016
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Helped streamline repair processes and update procedures for support action consistency.
IT Service Desk Analyst
Meeba Sisia
Accra, Greater Accra
07.2014 - 12.2014
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Configured hardware and granted system permissions to new employees.
- Assisted with updating technical support best practices for use by team.
Education
Bachelor of Science - Information Technology
Ghana Techology University College
Accra 05.2014
High School Diploma -
Aggrey Memorial International School
Accra 04.2009
Skills
- Microsoft Active Directory
- Hardware and Software Repair
- Troubleshooting Network Issues
- Software and Hardware Implementation
- Collaborative Team Player
- Microsoft Windows and Office
- Citrix Workspace
- Shell Scripting
- Virtual Local Area Networks
- Technical Support and Assistance
- Risk Management
- Windows Server 2003
- Standardized Methodologies
- Sprint Planning
- Atlassian JIRA
- Planning Meetings
- Scrum Methodology
- Backlog Management
- Agile Principles
- Kali linux
- Sharepoint
- Azure DevOps
- Tpx
- NIST Security Standards
- Wireshark software
Certification
- Scrum Master
- CompTia Security +
- Google IT Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Security Control Assessor
Diebold Nixdorf
08.2021 - Current
Risk Management Specialist
Henry Schein
12.2019 - 03.2021
Scrum Master
Unisys
12.2018 - 09.2019
Junior Systems Analyst
Enterprise Rent-A-Car
08.2016 - 10.2018
IT Support Specialist TIER 3
Home Depot
05.2015 - 06.2016
IT Service Desk Analyst
Meeba Sisia
07.2014 - 12.2014
Bachelor of Science - Information Technology
Ghana Techology University College
High School Diploma -
Aggrey Memorial International School
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