Kwabena Akuamoah
Suitland,MD
Summary
Team-driven Scrum Master knowledgeable in task prioritization, risk management and workflow optimization. Committed Agile expert with over 5 years of expertise in public speaking, presenting information clearly and developing high performing teams. Collaborative individual remains poised in all types of situations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Scrum Master /Engineering Agile Project Manager
Diebold Nixdorf
Uniontown, OH
01.2021 - Current
- Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
- Identified potential project risks and helped developed mitigation plans to resolve potential issues.
- Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.
- Enhanced efficiency of content flow between developers and transparency of content status through integration of automated workflow pipelines.
- Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.
- Developed detailed project plans and estimates based on identified risks and options.
System Administrator
Henry Schein
, USA
01.2019 - 01.2021
- Managed and maintained over 100 servers running on Linux and Windows operating systems.
- Implemented virtualization technologies using VMware and Hyper-V to improve server efficiency and reduce hardware costs.
- Configured and maintained network infrastructure including switches, routers, and firewalls.
- Developed and implemented backup and disaster recovery plans to ensure business continuity.
- Monitored system performance and implemented security measures to protect against cyber threats.
- Troubleshot and resolved technical issues related to hardware, software, and network connectivity.
- Conducted regular system updates and patches to ensure system stability and security.
- Provided technical support to end-users and trained new employees on system usage and best practices.
System Administrator
Unisys
Salt Lake City, UT
02.2017 - 01.2019
- Assisted senior system administrators in managing and maintaining IT systems.
- Configured and maintained network infrastructure including switches, routers, and firewalls.
- Conducted regular system updates and patches to ensure system stability and security.
- Troubleshot and resolved technical issues related to hardware, software, and network connectivity.
- Assisted in developing and implementing backup and disaster recovery plans.
- Configured and maintained proxy servers
- Monitoring proxy performance identified issue and resolving any issue
- Troubleshooting Skills, Ticketing System experience
- Experience with: Mac OS, Windows 10, Microsoft Active Directory, desktop
Cloud System Administrator
Enterprise Rent-a-Car
Arlington, VA
03.2015 - 10.2017
- Assisted senior system administrators in managing and maintaining IT systems.
- Configured and maintained network infrastructure including switches, routers, and firewalls.
- Conducted regular system updates and patches to ensure system stability and security.
- Troubleshot and resolved technical issues related to hardware, software, and network connectivity.
- Assisted in developing and implementing backup and disaster recovery plans.
Desktop Support Engineer
Home Depot
Falls Church, VA
06.2014 - 10.2015
- Configured hardware, software, and devices to set up work stations for new and existing employees
- Installed new or upgraded hardware and software according to user requirements and deadlines
- Removed malware, ransomware, and other arising threats from laptops and desktop systems
- Relocated and configured desktop computer devices and phones to facilitate large-scale office moves
- Monitored system performance; implementing appropriate solutions to maintain integrity and efficiency
- Microsoft Office/365, Microsoft Outlook, IBM Lotus Notes, HP Canon / Toshiba printer support
- Patched software and installed new versions to eliminate security problems and protect
- Experience with Desktop Applications and phones (Microsoft, Cisco, and Dell Products)
Help Desk Analyst
Koons Tysons Toyota
Tysons Corner, VA
06.2013 - 11.2014
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Managed user profiles, security access and shared file structures.
Education
BSc - Information Technology
Ghana Technology University College
05.2014
Skills
- Vulnerability Scanning Tools: Qualys, Nessus
- Security Frameworks: ISO 27001, NIST CSF, CIS Control GRC /,CCPA Tools, PCI-DSS FedRAMP, MFAs, HIPPA
- Remediation Recommendations: Prioritization, Tracking, and Reporting
- Virtualization: VMware, Hyper-V, VirtualBox Citrix
- Scripting: Bash, PowerShell
- Cloud Platforms: AWS, Azure, Google Cloud , windows , linux
- Vulnerability Management Programs: Planning, Implementation, and Maintenance
- Agile scrum environments
- Agile project management
- Scrum and Agile proficiency
- Local Area Network (LAN) Engineering
Certification
- Vulnerability Management Detection and Response Qualys (2023)
- Maximo Application Suite
- Scrum Master(2022)
- CompTia Security+ (2021)
- Google IT Professional (2021)
- Splunk
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Scrum Master /Engineering Agile Project Manager
Diebold Nixdorf
01.2021 - Current
System Administrator
Henry Schein
01.2019 - 01.2021
System Administrator
Unisys
02.2017 - 01.2019
Cloud System Administrator
Enterprise Rent-a-Car
03.2015 - 10.2017
Desktop Support Engineer
Home Depot
06.2014 - 10.2015
Help Desk Analyst
Koons Tysons Toyota
06.2013 - 11.2014
BSc - Information Technology
Ghana Technology University College
Similar Profiles
Jose Asdrubal Anguiano MorosJose Asdrubal Anguiano Moros
Electronics Technician at Wincor Nixdorf - Diebold NixdorfElectronics Technician at Wincor Nixdorf - Diebold Nixdorf
Virginia Ayerra PalaciosVirginia Ayerra Palacios
Employée Logistique & Achats at Wincor Nixdorf > Diebold Nixdorf BelgiumEmployée Logistique & Achats at Wincor Nixdorf > Diebold Nixdorf Belgium
Dirimo Alfonso Quintero QuinteroDirimo Alfonso Quintero Quintero
Retail Software Developer at Diebold Nixdorf de MexicoRetail Software Developer at Diebold Nixdorf de Mexico
Ian R PlockiIan R Plocki
ATM Technician at Diebold NixdorfATM Technician at Diebold Nixdorf
Shelley MorrisShelley Morris
Graduate Program Coordinator at UMBC (School of Public Policy)Graduate Program Coordinator at UMBC (School of Public Policy)