Kwabena Asamoah Nkansah
Dallas
Summary
Dynamic professional with over 18 years of expertise in management, sales, and customer service, specializing in innovative strategies to enhance operational efficiency and profitability. Demonstrated leadership and communication skills, evidenced by successful team dynamics and improved customer satisfaction across diverse industries. Committed to leveraging technology and strategic insights to drive future success and operational excellence.
Overview
18
18
years of professional experience
Work History
Clerk IV
Dallas County Tax Office
Dallas
01.2016 - 08.2025
- Processed and verified diverse documents, including bills, payments, and receipts.
- Completed routine correspondence and reports through accurate data input.
- Conducted research to locate necessary documents and assigned data.
- Addressed inquiries while resolving basic customer service issues effectively.
- Maintained filing systems by updating and reconciling data and inventory.
- Handled customer escalations promptly with professional communication.
- Ensured accuracy of customer records for operational efficiency.
- Assisted clients with inquiries regarding property taxes and assessments.
Assistant Manager
Cash America
Dallas
02.2010 - 05.2016
- Achieved 75% increase in operations, sales, and profitability over two years.
- Trained and mentored team members on customer service excellence.
- Managed daily operations to enhance store efficiency and productivity.
- Oversaw inventory management to ensure optimal stock levels.
- Developed staff schedules to maximize coverage and operational effectiveness.
- Resolved customer inquiries and complaints through effective communication.
- Collaborated with management on strategic planning initiatives for growth.
- Organized training sessions for new hires to integrate into workplace culture.
Customer Service Representative
Telvista
Dallas
01.2009 - 01.2010
- Ensured customers received exceptional service and high-quality products.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complaints promptly and professionally to enhance customer satisfaction.
- Instructed staff on effective strategies for managing complex customer issues.
- Assisted in training new staff to uphold service standards.
Customer Sales Representative
Sherman Williams
Dallas
06.2008 - 12.2009
- Oversaw retail sales operations for paint products, resulting in significant revenue growth.
- Assisted customers in selecting suitable paint products and colors for their projects.
- Provided guidance on product application and surface preparation techniques.
- Processed customer orders accurately using point-of-sale systems.
- Maintained organized displays of paint products to enhance visual appeal.
- Collaborated with team members to ensure optimal stock levels on shelves.
- Conducted inventory checks to support product availability and management initiatives.
- Addressed customer complaints promptly, enhancing overall satisfaction and loyalty.
Waiter
Spaghetti Warehouse
Mesquite
05.2007 - 06.2008
- Achieved high customer satisfaction through attentive service in restaurant environment.
- Managed customer orders and ensured timely meal delivery.
- Delivered exceptional table service in fast-paced dining settings.
- Collaborated with kitchen staff to uphold food quality and presentation standards.
- Processed payments accurately using point-of-sale systems.
- Replenished condiments, silverware, and napkins during meal services.
- Rolled silverware and organized dining areas for upcoming shifts or large parties.
- Trained new employees to execute responsibilities effectively.
Education
Some College (No Degree) - Accounting and Finance
Eastfield College
Mesquite, TexasSome College (No Degree) - Accounting and Finance
University of Texas At Dallas (UTD)
Richardson, TexasSkills
- Management and leadership
- Data entry and records management
- Document verification
- Research and analysis
- Payment processing
- Customer relationship management
- Sales strategies
- Communication skills
- Customer service excellence
- Computer technology proficiency
Timeline
Clerk IV
Dallas County Tax Office
01.2016 - 08.2025
Assistant Manager
Cash America
02.2010 - 05.2016
Customer Service Representative
Telvista
01.2009 - 01.2010
Customer Sales Representative
Sherman Williams
06.2008 - 12.2009
Waiter
Spaghetti Warehouse
05.2007 - 06.2008
Some College (No Degree) - Accounting and Finance
Eastfield College
Some College (No Degree) - Accounting and Finance
University of Texas At Dallas (UTD)
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