Summary
Overview
Work History
Education
Skills
Certification
Past Projects
Volunteer Experience
Timeline
Generic

Kwabena Bamfo

Laurel,MD

Summary

I am a results-driven Sr. Quality Assurance Engineer with extensive experience in Agile (Scrum and Kanban) environments. I excel in delivering high-quality software products and am adept at organizing and facilitating stakeholder meetings and problem-solving sessions. My strong communication skills enable effective collaboration with business units, SMEs, stakeholders, and end users. Proficient in Jira, Selenium, Java, SQL/NoSQL, and JavaScript, I bring value to people, processes, and systems. With a keen interest in Cyber Forensics and related tools like The Sleuth Kit and Wireshark, I aim to enhance overall efficiency and deliver impactful value in quality assurance roles.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Information Technology Quality Assurance Employee

Health Care Service Corporation
Chicago, IL
09.2021 - 03.2024
  • Contracted employee under Cognizant.
  • Created high-level planning and scheduling for quality testing of automated software bots.
  • Collaborated with developers and business analysts to create test cases for bots.
  • Developed high-level test plans and test cases for quality assurance testing.
  • Validated output data relating to multiple bots.
  • Developed test plans and test cases for a bot automating document extraction from the Bank of New York Mellon inventory portal. Conducted manual functional testing for extraction, Excel sheet creation, and email functionality.
  • Conducted QA for an automation sending emails to an Oracle inbox. Coordinated with System Analysts and Developers to ensure accurate data extraction, compliance with keyword rulesets, and correct email handling. Completed three testing phases over a one-year period.
  • Executed QA for an automation managing and recording tickets (Manual Credit Requests) in ServiceNow. Performed testing in a separate ServiceNow test environment (At Your Service) and validated output reports via Outlook.
  • Performed QA for an automation using IBM’s Content Manager On Demand (CMOD) to extract payment details for over 50 files. Conducted twice-daily validations over four phases in one year, resulting in an 80% reduction in processing time per item.
  • Conducted QA for an automation extracting Tax1099 reports from the HCSC mainframe and transferring them to OneSource. Monitored LAN Drive file distribution post-bot runs and automated stakeholder emails.
  • Executed daily QA for an automation handling the Federal Employees Program’s Letter of Credit, verifying FEP refund data accuracy from Illinois, Montana, New Mexico, Oklahoma, and Texas, and validating automated email responses.
  • Provided two-year QA support for an automation distributing financial bonuses to brokers at Health Care Service Corporation. Validated over 350 test cases covering various bonus criteria and ensured reporting accuracy..

Sr. Quality Assurance Engineer

Cognizant
06.2021 - Current
  • Underwent a three-month training course on Selenium.
  • Worked in a four-man group utilizing Java, Selenium, GitHub, and Cucumber.
  • Developed and executed automated test scripts to ensure software quality.
  • Analyzed and reported test results, identifying and troubleshooting defects.
  • Participated in standup meetings in preparation for deployment.
  • Worked in a group to create an automation script utilizing Selenium and Cucumber that mimicked a customer purchasing items from Best Buy.
    [GitHub Repository](https://github.com/Gen-C-QEA-June-2021/Best_Buy_Cucumber)

Technician

UBREAKIFIX
Laurel, MD
11.2019 - 05.2021
  • Responded to customer inquiries about insurance claims and scheduled appointments.
  • Repaired Apple and Samsung devices, including cellphones and laptops.
  • Used Samsung’s Galaxy Diagnostics Tool and Apple’s RepairCal to test and ensure all phone functions.
  • Collaborated with team members to support regression testing of devices.

UMBC Writing Tutor

University of Maryland Baltimore County
08.2018 - 05.2021
  • Provided one-on-one and group tutoring instruction for college students
  • Corrected grammatical errors and sentence structure of essays and research papers
  • Guided students through various steps in the writing process including brainstorming, researching, outlining, writing, revising, and editing
  • Produced documents and reports regarding tutoring session activity and outcomes.

YMCA Employee

YMCA
01.2018 - 05.2018
  • Aided in activities including recess, arts, lunch, and homework
  • Assisted in tutoring elementary students one-on-one
  • Wrote detailed lesson plans for future YMCA Summer courses.

Volunteer

University of Maryland College Park Terps for Change
08.2017 - 12.2017
  • Volunteered with elderly people in the College Park area
  • Engaged in general home improvement including cleaning, yard work and painting
  • Wrote weekly reflections and engaged in meetings regarding weekly visits.

Computer Networking Student Assistant (Volunteer)

Foundation for Applied Construction Technology for Students
10.2015
  • Built and designed a brand-new home by creating ethernet cables and wiring cables through the interior.

Education

Bachelor of Computer Information System - Information Technology

University of Maryland Baltimore County (UMBC)
Baltimore, Maryland
05.2021

Skills

  • Automated Testing
  • Test Planning and Execution
  • Robotic Process Automation (RPA)
  • Collaboration and Communication
  • Project Management
  • Quality Assurance
  • Industry Experience
  • Analytical Skills
  • Customer Service and Technical Support
  • Smoke Testing
  • End-to-End (E2E) Testing
  • Problem Solving

Certification

  • Cisco Certified Entry Networking Technician (CCENT) Certification, 04/2015
  • CISCO Networking Academy, Laurel, Maryland, 05/2015
  • AZ-900 Microsoft Certified: Azure Fundamentals, 04/2024
  • Google Cloud Digital Leader Certification, 05/2024

Past Projects

  • Human Computer Interaction Web Design, Collaborated with a 4-man group to develop a website that accommodated disabled users including text-to speech functionality.
  • Java II Project 4, Worked in a group of over 30 students to develop a role-playing game using Linked Lists focusing mainly on error checking and minor bug testing.
  • Practice of Management, Interviewed the lead manager of my college’s Department of Information Technology and presented their work structure to my business management class.
  • Group SQL Development, Acted as leader to develop an SQL database centered on online commerce. Prepared group for presentations, reviewed individual member submissions, allocated roles, and normalized SQL tables.
  • IS 436 Capstone Team Project, Developed the blueprint for an online rewards system for a real world business. Conducted interviews, analyzed the current file system, and created use cases for the new system.
  • IBM Call for Code (2020), Created a system monitoring state-wide mental health in areas devastated by COVID-19. Data was compiled and organized using Kiwi and Tableau software.
  • SQL Hotel Group Project, Created a mock hotel that utilized an Oracle SQL database for organization.

Volunteer Experience

  • University of Maryland College Park Terps for Change, College Park, Maryland, 08/2017, 12/2017, Volunteered with elderly people in the College Park area. Engaged in general home improvement including cleaning, yard work and painting. Wrote weekly reflections and engaged in meetings regarding weekly visits.
  • Foundation for Applied Construction Technology for Students, Laurel, Maryland, 10/2015, Computer Networking Student Assistant (Volunteer). Built and designed a brand-new home by creating ethernet cables and wiring cables through the interior.

Timeline

Information Technology Quality Assurance Employee

Health Care Service Corporation
09.2021 - 03.2024

Sr. Quality Assurance Engineer

Cognizant
06.2021 - Current

Technician

UBREAKIFIX
11.2019 - 05.2021

UMBC Writing Tutor

University of Maryland Baltimore County
08.2018 - 05.2021

YMCA Employee

YMCA
01.2018 - 05.2018

Volunteer

University of Maryland College Park Terps for Change
08.2017 - 12.2017

Computer Networking Student Assistant (Volunteer)

Foundation for Applied Construction Technology for Students
10.2015

Bachelor of Computer Information System - Information Technology

University of Maryland Baltimore County (UMBC)
Kwabena Bamfo