KWABENA BOATENG
Westborough,MA
Summary
Adept Technician with a proven track record at GMC, enhancing equipment performance and customer satisfaction through expert troubleshooting and preventive maintenance. Skilled in system diagnostics and fostering teamwork, I have significantly contributed to operational efficiency and quality control. My hands-on experience and ability to resolve complex issues swiftly underscore my commitment to excellence and continuous improvement.
Overview
8
8
years of professional experience
Work History
Technician
GMC
12.2022 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Maintained quality assurance and customer satisfaction objectives.
- Tested components and systems to evaluate performance and identify concerns.
- Applied critical thinking and research to address complex issues.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Collaborated with cross-functional teams to ensure timely completion of complex projects.
- Mentored junior technicians in maintenance, repair, and reporting duties.
- Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
Owner/ Sole Proprietor
KOBBY. B. Motors LLC
04.2017 - Current
- Familiar with Mercedes Star diagnostic tool for diagnosing and calibrating modules.
- Serviced over 1000+ cars to date.
- Provided customization work for high end cars.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Built and managed relationships with key clients and partners to drive growth.
Transportation Specialist
Genoa Healthcare
05.2016 - 05.2018
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Coordinated schedules and communicated changes to customers.
- Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
- Developed strong relationships with vendors and clients, resulting in increased business opportunities.
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
- Safeguarded company reputation by maintaining compliance with all federal, state, and local regulations.
- Loaded and secured deliveries up to 50 pounds.
- Enhanced transportation efficiency by optimizing route planning and scheduling.
- Worked with service providers to resolve issues and correct delays.
Education
Associate - Information Technology
Quinsigamond Community College
Worcester, MA05.2016
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Power Tools and Equipment
- Written/Verbal Communication
- Troubleshooting
- Installation and Repair
- Maintenance and repairs
- Quality Control
- Mechanical Knowledge
- Preventive Maintenance
- Documentation And Reporting
- Equipment Maintenance
- Work Planning and Prioritization
- Customer interaction
- System Troubleshooting
- Heavy Lifting
- Repair services
- Deadline-oriented
- Team Training
- Relationship Building
- Safety Equipment
- Product Inspections
- Electrical repair
- Extensive Organizational Skills
- Performance Improvement
- Issue Resolution
- Hardware Installation
- System diagnostics
- Equipment Calibration
- System Tests
- Computer-assisted diagnostics
- Software configuration
Timeline
Technician
GMC
12.2022 - Current
Owner/ Sole Proprietor
KOBBY. B. Motors LLC
04.2017 - Current
Transportation Specialist
Genoa Healthcare
05.2016 - 05.2018
Associate - Information Technology
Quinsigamond Community College