Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Kwabena Kwateng

Chicago,IL

Summary

Dynamic professional with extensive experience in customer service and office administration at Raising Cane's Restaurants. Proven ability to enhance visitor experiences and streamline operations through effective communication and problem resolution. Skilled in supply management and team collaboration, consistently maintaining high standards of service and efficiency.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Receptionist Administrator

john Asubonteng
, IL
01.2023 - 12.2024
  • Managed incoming calls and routed them to relevant departments.
  • Greeted visitors and directed them to appropriate personnel.
  • Scheduled appointments and maintained calendar for staff meetings.
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Answered incoming phone calls, routing to appropriate parties throughout office.
  • Maintained reception area cleanliness and tidiness.
  • Handled diverse needs for clients in-person, by phone or through email.
  • Responded promptly to emails from customers and other departments within the organization.
  • Received parcels, routed mail and opened packages for staff.
  • Greeted visitors and customers warmly, offering refreshments as appropriate.
  • Maintained office supply inventory and placed orders to meet demand.

Cashier Team Lead

Raising Cane's Restaurants
Chicago, Illinois
  • Managed cash register operations, ensuring accurate transactions and balanced drawers.
  • Supervised cashier team to ensure efficient customer service and smooth operations.
  • Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
  • Maintained cleanliness and organization of the front counter and dining area.
  • Collaborated with management to implement promotional campaigns and upselling strategies.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Monitored inventory levels of cash handling supplies to prevent shortages or discrepancies.
  • Performed daily opening and closing procedures for the register area.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.

Crew Member

Chipotle Restaurant
Chicago, Illinois
  • Prepared fresh ingredients for high-quality food production.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Assisted customers with menu selections and special dietary needs.
  • Operated kitchen equipment following safety and health standards.
  • Collaborated with team members to ensure efficient service flow.
  • Processed cash and card transactions accurately at the register.
  • Monitored food stock levels to support inventory management efforts.
  • Trained new crew members on operational procedures and best practices.
  • Served food quickly for positive guest experiences.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.

Education

Associate of Science - Medicinal And Pharmaceutical Chemistry

City Colleges of Chicago
Chicago, IL

Skills

  • Customer service
  • Data analysis
  • Communication skills
  • Time management
  • Problem resolution
  • Laboratory techniques
  • Team collaboration
  • Supply management
  • Visitor access management
  • Visitor assistance
  • Office equipment maintenance
  • Meeting support

Accomplishments

  • food certification award
  • Management award

Certification

  • food certification
  • hotel management certification

Languages

English
Professional
French
Limited

Timeline

Receptionist Administrator

john Asubonteng
01.2023 - 12.2024

Cashier Team Lead

Raising Cane's Restaurants

Crew Member

Chipotle Restaurant

Associate of Science - Medicinal And Pharmaceutical Chemistry

City Colleges of Chicago

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