Kwadjo Dickson

• Receptionist as needed with processing individual access according to specific instruction / guidance found in GO- Access Control
• Ensuring that uniform and equipment items are serviceable and are warm in accordance with procedure
• Pass on daily duress codes, and any other information needed for tour of duty
• Ensure all personnel assigned to work are posted at required time
• Correct any discrepancies that were noted prior to officers assuming post
• Monitor shift changes during assigned tour of duty to ensure all personnel were relieved in timely manner
• Ensure all required paperwork is turned in by each off-going officer
• Ensure off-going personnel clock out before leaving security office area
• At beginning of shift, I ensure key and equipment inventory is completed and Shift Status Report is updated
• Manage and direct response to security incidents and emergencies which occur during shift to include notification of key personnel, then document incident/emergency, in accordance with SIRP-001, Alarm Response and ESOP-001, Emergency Response Plan
• Monitor and ensure rovers and shift personnel complete all assigned duties
• Schedules will be prepared two weeks in advance to include vacations, military drill, jury duty, required training, and other duty related events affecting assigned personal
• Help Desk

Conducted network security and application security assessments, penetration testing, etc.
Evaluated information security tools for integration into electronic commerce projects.
Create internal guidelines using NIST's publications and oversee the proper implementation.
Major Engagements: Developed and coordinated Information System Risk Management Reviews for the Ernst & Young client community.
Configured and tuned customized Splunk Enterprise Security alerts, adhering to the requirements of the Home Depot Environment.
Information Security Manager
2018 - 2020
Ernst & YoungChicago, IL
Managed the operational activities for designed implementation and maintain support in accordance with Global Information Security Architecture policies.
Assisted clients and other IT Risk Assurance professionals in performing information technology (IT) controls and security engagements.
Conducted network security and application security assessments, penetration testing, etc.
Maintained HIPAA, SOX and PCI compliance by providing leadership for strict information security controls.
Researched, identified and certified information security solutions to mitigate information risks.

Generate monthly compliance reports for all hardware assets.

• Prepare privacy threshold analyses (PTA); System of Records Notices (SORN); Privacy Impact Assessments (PIA); and Privacy Act (PA) statements to analyze new or proposed changes to existing technology, sharing agreements, and programs to identify privacy risks and provide possible mitigation strategies
• Perform assessments and analyses of projects and studies that require analysis of interrelated issues such as legal compliance, policy compliance, and regulatory compliance
• Gather all relevant information concerning systems collecting personally identifiable information by program offices to determine which compliance documentation is required
• Participate in review meetings and analyze documents and other materials during privacy compliance reviews
• Draft and edit documentation such as project plans, reports, analyses, and types of documentation.

• Performed first-level contact with college students and employees
• Respond to incoming support phone calls and emails professionally to resolve user technical issues
• Performed basic troubleshooting to clarify problem, either conveying resolution or referring problem to right unit and following up on resolution
• Document interactions in ticketing system
• Keeping detailed notes about requests and incidents also help improve productivity by 10%
• Troubleshot and diagnosed problems to accurately resolve wide range of technical issues
• Walked individuals through basic troubleshooting tasks
• Provided Tier 1 IT support to non-technical internal users through desk side support services