KWADWO ACHEAMPONG BOAFO
Kumasi
Summary
Highly motivated individual with a decent record of excellence and a good reputation for giving well-deserved attention to tasks. Contributing significantly and positively to overall organizational output has left an indelible mark on my persona.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
CX Lead
Access Bank (Ghana) PLC, Techiman, Ghana
01.2017 - Current
- Overseeing the day-to-day operations of the branch, including compliance with banking regulations, and ensuring smooth service for optimal customer satisfaction.
- Collaborating with the treasury team to gain exposure to market-driven offerings, such as foreign and investment account solutions.
- Coordinating the activities of tellers, and ensuring adherence to policies.
- Authorizing transactions within limits, and ascertaining the completeness of required documentation.
- Carrying out a call-over of teller transactions.
- Facilitating and recommending the training of tellers on a regular basis.
- Attending to all other tasks assigned by the Cluster Head.
Executive Trainee (Conduct & Compliance Unit)
Access Bank (Ghana) PLC
02.2016 - 08.2016
- Performing KYC reviews on existing customers on the bank.
Mandatory National Service - NHIS Claims Officer
Suntereso Government Hospital
09.2012 - 08.2013
- Processing Insurance claims for payment
Intern
AngloGold Ashanti Limited
06.2010 - 08.2010
Intern
Ghana Revenue Authority (GRA)
06.2009 - 08.2009
Education
Chartered Global Management Accountant (ACMA,CGMA) -
Chartered Institute of Management Accountants
UK (Ghana Centre)08-2025
Chartered Professional Accountant -
Institute of Chartered Accountants Ghana (ICAG)
06.2023
Associate Member and Certified Chartered Banker (ACIB) -
Chartered Institute of Bankers (CIB)
08.2020
Chartered Global Investment Analyst (CGIA) -
Chartered Global Investment Analyst (CGIA) Institute
02.2019
MBA - Banking and Finance
Valley View University
12.2018
Entry Level Training Program - Banking
School of Banking Excellence, Learning Institute
12.2016
Bachelor of Business Administration - Banking & Finance, Business Administration
Christian Service University College
05.2012
Skills
- People Management
- Effective problem resolution
- Relationship management
- Prioritization and scheduling
- Results-driven
- Organizational change management
Timeline
CX Lead
Access Bank (Ghana) PLC, Techiman, Ghana
01.2017 - Current
Executive Trainee (Conduct & Compliance Unit)
Access Bank (Ghana) PLC
02.2016 - 08.2016
Mandatory National Service - NHIS Claims Officer
Suntereso Government Hospital
09.2012 - 08.2013
Intern
AngloGold Ashanti Limited
06.2010 - 08.2010
Intern
Ghana Revenue Authority (GRA)
06.2009 - 08.2009
MBA - Banking and Finance
Valley View University
Entry Level Training Program - Banking
School of Banking Excellence, Learning Institute
Bachelor of Business Administration - Banking & Finance, Business Administration
Christian Service University College
Chartered Global Management Accountant (ACMA,CGMA) -
Chartered Institute of Management Accountants
Chartered Professional Accountant -
Institute of Chartered Accountants Ghana (ICAG)
Associate Member and Certified Chartered Banker (ACIB) -
Chartered Institute of Bankers (CIB)
Chartered Global Investment Analyst (CGIA) -
Chartered Global Investment Analyst (CGIA) Institute
Certification
- Certified Chartered Banker
- Chartered Accountant
- Charted Global Investment Analyst
- Associate Chartered Management Accountant and Chartered Global Management Accountant
LANGUAGES
English:
Bilingual or Proficient (C2)
Reference
Will be available on request
AWARDS AND RECOGNITIONS
- Letter of commendation for exceptional service from the Managing Director, Access Bank Plc - December 2023, Service Award and Recognition - Access Bank 2019 most supportive staff.
- Service Award and Recognition - Access Bank Most Supportive Staff