Kwajah Teal
Duluth,MN
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
12
12
years of professional experience
Work History
Work Therapy Assistant
Minnesota Department Of Human Services
Cloquet, MN
10.2023 - Current
- As an Employment Specialist, I support program participants with diverse abilities, including cognitive/intellectual disabilities, mental illness, brain injury, and physical disabilities in obtaining work through Customized Employment. This inclusive process involves negotiating job tasks and reassigning duties to enhance workplace contribution.
Front Office Supervisor
Arrowhead House East, IRTS
Duluth , MN
12.2021 - 10.2023
- As the front office supervisor, I performed office duties such as answering phones, triaging calls, faxing and scanning documents, correspondence with providers under Registered Nurse's direction. Managed documentation for Minnesota state requirements, completed assessments with individuals under the director of an LISCW, and assigned daily tasks to Mental Health Rehabilitation Workers.
Direct Care Staff II
Stepping Stones for Living, LLC
Hermantown, Minnesota
07.2017 - 07.2022
- Demonstrated constant supervision of service recipients requiring medical assistance or behavioral support as Direct Care Staff II in a primary care environment. Participated in daily scheduled activities while offering active guidance on Independent Living Skills for improved autonomy. Arranged transportation for appointments with healthcare providers, adhering to proper medication administration.
Mental Health Rehabilitation Worker
Arrowhead House East, IRTS
Duluth , Minnesota
11.2020 - 12.2021
- The Mental Health Rehabilitation Worker position consisted of supervising up to 14 residents. It included facilitating groups, completing up to two 1 on 1 encounters each day, completing Urinalysis on residents frequently, passing and ordering medications, providing transportation to and from appointments, and completing assessments such as Substance Abuse Assessments.
Secretary/Receptionist
Cloud Funeral Home
Cairo, Georgia
02.2012 - 05.2017
- Provided information, took messages, and transferred calls to appropriate individuals over the phone. Maintained accurate completion of forms following company procedures. Welcomed visitors and attendees, addressed their inquiries promptly, and guided them towards the relevant personnel based on their requirements.
- Executed electronic mail systems and facilitated the flow of information internally and with external organizations.
- Established and managed paper and electronic filing systems for records, correspondence, and other materials. Operated a variety of office equipment including fax machines, copiers, and phone systems. Utilized computers to perform tasks such as spreadsheet creation, and word processing.
- Maintained cleanliness and sanitation standards.
Education
Associate of Arts - General Studies
Bainbridge State College
Bainbridge, GA05-2017
Skills
- Emotional Resilience
- Patient Care
- Confidentiality
- Group therapy coordination
- Intervention Planning
- Documentation requirements
- One-on-one support
- Crisis Intervention
- Group facilitation
- Client Confidentiality
- Electronic Charting
- Progress assessment
- Patient documentation
- Motivational Interviewing
- Client Transportation
- ADL support
- Conflict Resolution
- Patient Observation
- Incident Reporting
- Documentation skills
- Patient Assessment
- Mental Health Support
- Office Administration
- Customer Service
- Appointment Scheduling
- Verbal and written communication
- Office staff leadership
- Data Verification
- Multi-Line Phone Systems
- Safety and risk assessments
- Building rapport
- Medication Administration
- Stress management techniques
References
References available upon request.
Timeline
Work Therapy Assistant
Minnesota Department Of Human Services
10.2023 - Current
Front Office Supervisor
Arrowhead House East, IRTS
12.2021 - 10.2023
Mental Health Rehabilitation Worker
Arrowhead House East, IRTS
11.2020 - 12.2021
Direct Care Staff II
Stepping Stones for Living, LLC
07.2017 - 07.2022
Secretary/Receptionist
Cloud Funeral Home
02.2012 - 05.2017
Associate of Arts - General Studies
Bainbridge State College
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