Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kwaku Brenya-Baah

Gilbert,AZ

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

13
13
years of professional experience
5
5
Certification

Work History

Behavioral Health Manager

Bethel Behavioral
01.2022 - Current
  • Cultivated a culture of patient safety and high reliability, leading a team of 8 Behavioral Health Managers to deliver personalized and efficient patient and colleague experiences
  • Forecasted daily clinical capacity and communicated updates to execute strategic decisions, adjusting clinician schedules to manage patient waiting lists and optimize patient flow
  • Supervised periodic implementation engagements, collaborating with team leads to create treatment plans that eliminated system gaps, improving diagnostic accuracy and patient outcomes by 85%
  • Audited continuing care planning readiness, implementing negotiation and emotional intelligence strategies to enhance patient-clinician communication and treatment experiences
  • Led functional group-specific change management and operational readiness initiatives, promoting the adoption of project management tools and software for medication intervention plans, resulting in an 80% increase in medication compliance.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Production Support Specialist / SME

Abbott Laboratories
11.2015 - 02.2022
  • Led a team of 15 quality assurance technicians and improved overall efficiency by 80%
  • Regularly performed internal audits and addressed non-conformities to maintain compliance
  • Collaborated with cross-functional teams to improve product design, reduce defects by 70%, and enhance overall product quality
  • Developed and implemented a comprehensive training program for 50+ employees, resulting in a 70% reduction in errors
  • Implemented process improvements using Agile methodology and Scrum values, leading to successful project completions
  • Coordinated with IT teams and departments to resolve production issues, training new hires on RFID tags and best practices, improving production by 80%
  • Documented and maintained technical documentation to ensure all regulations were followed per FDA standards
  • Coordinated with numerous vendors and third-party service providers to resolve technical issues, resulting in high vendor retention.
  • Conferred with internal staff to deliver smooth functioning and minimal downtime of newly implemented systems and procedures.
  • Worked closely with test, development and requirements team members to analyze, investigate and resolve common issues.
  • Provided daily support with escalated ticket resolution and liaised with business and technical leads.
  • Reduced processing time by analyzing job schedules and implementing appropriate modifications.
  • Identified root causes of recurring problems to implement effective solutions.
  • Identified manual processing deficiencies and instituted automation techniques, reducing manual labor 80% and increasing workflow efficiency 90%.
  • Prepared reports and technical documentation of day-to-day production processes.

Graduate Teaching Assistant

Kent State University
09.2011 - 12.2014
  • Provided quality assurance for the implementation of new technologies in curriculum and technical support to professors and students
  • Addressed and resolved various issues related to student performance and curriculum
  • Contributed to research projects, gaining expertise in data analysis, literature review, and experimental design
  • Developed and executed strategies for work-life balance for 100+ international students, resulting in improved retention and performance
  • Collaborated with instructors to create engaging lesson plans and activities to enhance the learning experience for students.
  • Planned and delivered lectures and course materials to communicate course content and provide students with subject matter knowledge.
  • Created and maintained course websites and materials to provide students with easy access to course materials and resources.
  • Advised and mentored students on navigating academic and professional goals with support and guidance.
  • Offered guidance to students on academic and career planning to support professional goal setting.
  • Provided individual and group instruction to tailor teaching approaches to different student needs.

Education

Master's in Art History, Criticism & Conservation -

Kent State University
Kenton, OH
12.2014

Bachelor of Computer Science -

Kwame Nkrumah University
Ghana
08.2010

Skills

  • Problem-solving
  • Critical thinking
  • Strong analytical data analysis
  • Communication
  • Teamwork
  • Conflict resolution
  • Backlog refinement
  • Jira
  • SCADA
  • POMSNET
  • Documentation
  • Requirement gathering
  • Windows/Mac OS/Chrome OS
  • Team Leadership
  • Cross-Functional Teamwork
  • Verbal and written communication
  • Customer Relationship Management (CRM)

Certification

  • CompTIA Security+
  • Certified Scrum Master
  • Six Sigma Greenbelt
  • Manual Testing
  • Office 365 Administrator

Timeline

Behavioral Health Manager

Bethel Behavioral
01.2022 - Current

Production Support Specialist / SME

Abbott Laboratories
11.2015 - 02.2022

Graduate Teaching Assistant

Kent State University
09.2011 - 12.2014

Master's in Art History, Criticism & Conservation -

Kent State University

Bachelor of Computer Science -

Kwame Nkrumah University

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Kwaku Brenya-Baah