KWAKU APPIAH KUBI
Oshawa,ON
Summary
Cyber Security Analyst with experience in extensive log intelligence in cyber operations. Understanding of intelligence processes with the ability to solve problems, while staying in compliance with policies and practices. Effectively interact with an array of diverse individuals, agencies, and constituencies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
COMPUTER HELP DESK TECHNICIAN
DONYMA STEEL COMPLEX
01.2011 - 01.2019
- Providing technical support to staff by answering question, troubleshooting problems and maintaining workstation and LAN performance
- Installing and configuring computer hardware, software systems, network, printers and scanners
- Implementing security measures
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Responding to emails and staff queries
- Provided basic end-user troubleshooting and desktop support.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Serve as liaison between users and technology department to resolve issues
- Assisted with updating technical support best practices for use by team.
- Walked individuals through basic troubleshooting tasks.
- Researched product and issue resolution tactics to address customer concerns.
- Develop, implement, and train personnel to use new company wide trouble reporting
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Configured hardware and granted system permissions to new employees.
- Monitored systems in operation and quickly troubleshot errors.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented support interactions for future reference.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Education
BBA - Banking And Finance
Methodist University Ghana
Accra11.2011
MBA - Marketing
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana10.2017
Skills
EXPERT TOOLS
- Network Protocol: TCP/IP, HTTP, SSH, DNS, SMB, DHCP, FTP, SSL certificates
- PEN –TESTING: NMAP, Nessus, Splunk , Wireshark
- Operating System: Windows, Linus, MAC OS
- Virtualization: VMware, Virtual box
- Networking: LANs, WANs, VPNs, Routers, Firewalls
EXPERT SKILLS
- Knowledgeable of threat Landscape and common attack vectors
- Solid knowledge of internet protocols, services and related information technologies
- In-depth knowledge of internet protocols, services, and related information technologies
- Employ techniques to perform log analysis in systems
- Performing network traffic analysis utilizing raw packet data, Net Flow, IDS, and custom security tools as it pertains to networks
- Correlate actionable security event which include (SIMS) data and performs unique correlation techniques
- Conducting malware analysis by providing indicators for enterprise defensive measures
- Administering Information Security Software and Controls
- Analyzing Security System Logs, Security Tools, and Data
- Communicating Up, Down, and Across All Levels of Organization
- Creating, Modifying, and Updating Intrusion Detection Systems (IDS)
- Creating, Modifying, and Updating Security Information Event Management (SIEM)
- Deep Understanding of Risk Management Frameworks
- Discovering Vulnerabilities in Information Systems
- Evaluating and Deconstructing Malware Software
- Familiarity with Security Regulations and Standards
- Troubleshooting Network Issues
Certification
COMPTIA SECURITY+ ce CERTIFICATION
Licensed Security Guard – No. 11327132
Certified in Emergency First Aid & CPR/AED level C CSA Std. Z1210-17
Certified Operator – Bravi Sprint, Walkie
G Driver’s license
Timeline
COMPUTER HELP DESK TECHNICIAN
DONYMA STEEL COMPLEX
01.2011 - 01.2019
BBA - Banking And Finance
Methodist University Ghana
MBA - Marketing
Kwame Nkrumah University of Science And Technology
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