KWAME APPIAH

• Administer Linux systems across Azure, AWS, and GCP environments.
• Implemented IAM controls using LDAP, Active Directory, SSSD, and MFA to enhance system security and access management.
• Perform security patching, vulnerability remediation, and compliance reporting.
• Supported HA clusters, load balancing, disaster recovery, and failover systems to ensure high availability and reliability of services.
• Collaborated with cybersecurity teams on detection engineering and MITRE ATT&CK mapping to strengthen threat detection and response capabilities.
• Lead incident response activities and maintain system security baselines.

• Conducted network traffic analysis using Wireshark to detect and respond to malicious activity.
• Conduct network traffic analysis using Wireshark to identify malicious activity.
• Execute vulnerability assessments and incident response simulations.
• Executed vulnerability assessments and simulated incident responses to enhance security posture.
• Utilized Hashcat and John the Ripper in controlled environments to facilitate hands-on cybersecurity training.
• Achieved a ranking in the top 10% nationally in the National Cyber League competition, demonstrating strong cybersecurity skills.

• Delivered Tier 1 and Tier 2 support across Windows, macOS, and mobile platforms.
• Supported VPN, identity management, workstation deployments, and enterprise applications to enhance user access and security.
• Refined documentation, troubleshooting processes, and incident resolution workflows to streamline support operations.
• Collaborated with infrastructure and security teams on escalations and root-cause analysis to resolve issues effectively.

• Troubleshot, resolved, and supported EHR/EMR system issues while ensuring adherence to HIPAA requirements in regulated environment.
• Troubleshot workstation badge access and medical device connectivity issues to maintain uninterrupted clinical operations.
• Maintained compliance and audit documentation to uphold healthcare security and privacy standards.
• Resolved Windows Active Directory and Microsoft 365 access issues to maintain uninterrupted access for clinical and administrative users.
• Diagnosed workstation printer and network connectivity problems to minimize disruption to patient-care operations.
• Resolved password resets, account unlocks, and multifactor authentication issues by following secure support procedures.
• Improved Help Desk reliability by updating knowledge base articles and refining standard support procedures.

• Coordinated inventory operations, asset management, and supply chain workflows, ensuring accurate technical equipment transfers.
• Coordinated daily support operations, ensuring accurate documentation and timely issue resolution.
• Trained new staff on workflows, systems, and service standards.
• Facilitated smooth software migrations for customers, ensuring minimal disruption and high satisfaction.
• Enhanced security measures by identifying and mitigating potential threats, safeguarding user data and trust.

• Deployed and configured enterprise server hardware to ensure optimal performance and reliability.
• Supported network infrastructure by managing fiber, copper, switches, and patch panels to maintain connectivity.
• Assisted with virtualization platforms and storage systems while performing hardware maintenance to enhance system stability.
• Supported network infrastructure includes fiber, copper, switches, and patch panels.

• Executed server deployments, performed hardware maintenance, managed cabling, and ensured physical security compliance.
• Installed and racked servers, network gear, and storage hardware to support data center deployments.
• Troubleshot hardware, cabling, and power issues to restore service quickly and accurately.
• Performed device replacements, upgrades, and decommissions following standard operating procedures.
• Accepted tasks and documented status using ticketing system, time reports and email.
• Supported senior teammates performing crisis management during critical situations or major service outages.

GPA: 3.7

• Dean's List : Summer 2024, Summer 2025, Fall 2025
• President List: Spring 2025, Spring 2026
• Honor Roll 2026
• Summa cum laude graduate

GPA: 3.8

• magna cum laude graduate