Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kwame Davis

Waldorf

Summary

Organized retail professional prepared to excel in supervisory capacity. Proven ability to manage store functions efficiently and support team members in achieving operational goals. Known for reliability and adaptability, effectively managing changing priorities and maintaining store standards. Skills include team leadership and operational oversight.

Overview

4
4
years of professional experience

Work History

Key Holder

DXL, Destination XL
03.2025 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.

Team Member

Raising Cane's Restaurants
04.2024 - 12.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Assisted with inventory counts and stocking of merchandise.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Center Store Associate

Food Lion
01.2021 - 05.2023
  • Collaborated with team members to execute promotional events and seasonal resets, creating visually appealing center store presentations that attracted customers.
  • Worked closely with other departments within the store to ensure seamless coordination of tasks related to inventory management or display maintenance throughout all areas of operation.
  • Enhanced customer satisfaction by maintaining a clean and organized store layout, ensuring easy navigation for shoppers.
  • Boosted sales through effective product merchandising and attractive displays, driving customer interest in featured items.
  • Optimized product placement based on sales trends analysis, maximizing revenue potential from high-demand items within the center store area.
  • Proactively identified and resolved out-of-stock situations, quickly replenishing affected items to minimize customer disappointment or lost sales opportunities.
  • Assisted with order management and purchasing decisions, optimizing inventory levels to meet demand while minimizing overstock.
  • Developed strong product knowledge across various categories within the center store section, becoming a trusted resource for both colleagues and customers seeking information or recommendations.
  • Efficiently processed incoming shipments by unloading trucks, sorting products, and accurately verifying item quantities against corresponding purchase orders.
  • Actively participated in storewide initiatives aimed at improving overall performance metrics or enhancing the shopping experience for patrons visiting our establishment.

Education

No Degree - Developmental Psychology

College of Southern Maryland
La Plata, MD
12-2026

Skills

  • Customer service
  • Cash handling
  • Cash handling accuracy
  • Training and mentoring
  • Store maintenance
  • Workplace safety
  • Customer service management
  • Safety enforcement

Timeline

Key Holder

DXL, Destination XL
03.2025 - Current

Team Member

Raising Cane's Restaurants
04.2024 - 12.2024

Center Store Associate

Food Lion
01.2021 - 05.2023

No Degree - Developmental Psychology

College of Southern Maryland

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