Kwame Livingston
Longs,SC
Summary
Dynamic professional with a proven track record at Outback Steakhouse, adept in staff training and development, and excelling in customer service management. Streamlined operations, achieving consistent sales targets through effective employee oversight and engagement strategies. Skilled in inventory monitoring and front-end operations, fostering strong customer and vendor relationships for sustained loyalty and trust.
Overview
7
7
years of professional experience
Work History
Key Holder
Outback Steakhouse
07.2024 - 11.2024
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Streamlined opening and closing procedures as integral member of store staff.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Line Cook
Outback Steakhouse
07.2024 - 11.2024
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Grilled meats and seafood to customer specifications.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Host
Outback Steakhouse
05.2018 - 01.2023
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Science - Business Administration And Management
North Greenville University
Tigerville, SC12-2023
Skills
- Drawer counting
- Opening and closing coordination
- Inventory monitoring
- Employee scheduling
- Staff training
- Front end operations
- Sales coaching
- Scheduling coordination
- Staff training and development
- Product demonstrations
- Sales proficiency
- Employee oversight
- Customer service management
Timeline
Key Holder
Outback Steakhouse
07.2024 - 11.2024
Line Cook
Outback Steakhouse
07.2024 - 11.2024
Host
Outback Steakhouse
05.2018 - 01.2023
Bachelor of Science - Business Administration And Management
North Greenville University
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