Cierra Floyd

This position provides background screening services to providers, internal departments, and clients of ChildNet, e.g., Florida Department of Law Enforcement (FDLE), birth certificates, abuse reports, “wanted” warrants, “open” capias, and local law enforcement checks.

• Conducts "live scan" export data and verifies information accuracy. Classifies screenings to indicate the type of screening conducted. Resolves export problems and monitor incoming information.

• Request diligent search information from federal, state, local, out-of-state, and international agencies using "letters of inquiry" to locate the missing individual.

• Perform routine to moderately complex clerical tasks requiring the use of automated office systems.

• Establish and maintain department logs, records of maintenance procedures, and filing systems.

• Conduct follow-up on incomplete background screenings. Contact agencies, local law enforcement agencies, and the Department of Children and Families to verify the accuracy of the information, a streamlined process, and timely responses.

• Act as liaison between supervisors, professional staff, department leads, other departments, and outside agencies, gathering and relaying information as needed.

• Process various correspondence, forms, and reports required within the department.

• Coordinates confidential deliveries and arranges for pick-up of information. Assist other department staff to support department objectives and efficient operations.

• Respond to department inquiries. Provides resolution or directs inquiries to relevant resources.

• Performed other duties as assigned.

• Connecting and managing the case of homeless clients to housing opportunities through Broward County

• Maintaining a caseload of 30-4 clients
• Took an active role in the patient and family planning process, detailing instructions and responding
• appropriately and effectively to questions and concerns
• Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs
• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and document all patient interactions and interventions in electronic charting systems

• Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
• Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
• Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists
• Recommended coping mechanisms and offered guidance to individuals dealing with intense problems
• Kept all information confidential except in cases pertaining to abuse, neglect or threats
• Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization
• Maintained thorough and accurate records outlining program operations and participant progress
• Gathered and studied key metrics to better understand which programs met desired outcomes or required further efforts for success
• Provided services including counseling, case management, education and job training to diverse client base