Kwame Owusu
Rosemount,MN
Summary
I am a dedicated and motivated individual with a background in healthcare and customer service, actively seeking a Scrum Apprentice position. With my recent Scrum Master certification obtained on [1/24/2025], I’m excited to dive into the world of Agile methodologies. I thrive in collaborative environments and am eager to contribute my problem-solving skills and passion for teamwork to a dynamic team.
Overview
9
9
years of professional experience
Work History
CNA
University of Minnesota Fairview
03.2021 - Current
- Collaborate with healthcare professionals to enhance patient care and comfort
- Document patients' food and liquid intake while maintaining accurate records
- Monitor vital signs and respond promptly to patient calls, ensuring safety and well-being
Supervisor, DSP
Libra Health Services
03.2018 - 08.2021
- Developed work schedules and utilized Excel for documentation, enhancing operational efficiency
- Assisted clients with daily needs, employing strong communication and problem-solving skills
- Conducted interviews and utilized creativity to foster client engagement and development
Remote Customer Service Representative
Peak Construction
08.2020 - 03.2021
- Managed inbound customer inquiries, ensuring timely and effective responses
- Processed paperwork and addressed customer complaints, maintaining positive relationships
- Conducted inventory checks and organized data to improve service efficiency
Rotech
08.2020 - 03.2021
- Transportation of medical devices
- Concentrator usage and fixation
- Experience Electronic medical record systems
Remote Customer Service Representative
Buckle
11.2015 - 03.2018
- Provided technical assistance and resolved customer issues, maintaining satisfaction
- Analyzed customer feedback to identify and address recurring product complaints
- Prepared monthly reports to communicate customer satisfaction metrics to management
Education
Some College (No Degree) -
UNIVERSITY OF NORTH DAKOTA
Grand Forks, NDHigh School Diploma -
Rosemount High School
Rosemount, MN01.2012
Skills
- Agile Methodologies
- Scrum Framework
- Team Collaboration
- Communication Skills
- Problem Solving
- Time Management
- Excel and Data Organization
- Organizational Ability
- Attention to Detail
- Adherence to Policies and Regulations
- Attention to detail
- Complex Problem-solving
- Multitasking and organization
- Critical thinking
- Adaptive leadership
- Public speaking
Awards
- Sieu (leadership), Present
- CNA of the Month, 01/01/22
- CNA of the Year, 01/01/23
Timeline
CNA
University of Minnesota Fairview
03.2021 - Current
Remote Customer Service Representative
Peak Construction
08.2020 - 03.2021
Rotech
08.2020 - 03.2021
Supervisor, DSP
Libra Health Services
03.2018 - 08.2021
Remote Customer Service Representative
Buckle
11.2015 - 03.2018
High School Diploma -
Rosemount High School
Some College (No Degree) -
UNIVERSITY OF NORTH DAKOTA
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