Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kwame Thompson

Hospitality & Customer Experience Specialist
Santa Monica,CA

Summary

Motivated Hospitality Management student with over 5 years of hands-on experience in customer service, food service, and team operations. Known for thriving in fast-paced environments, resolving issues calmly, and creating positive guest experiences. Brings a creative edge with skills in digital tools, visual storytelling, and multitasking.

Overview

9
9
years of professional experience
1
1
Language

Work History

Line Cook

Kitchen United
Santa Monica, California
10.2023 - 12.2023
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Line Cook/Host

OP Cafe
Santa Monica, California
10.2019 - 03.2020
  • Provided a welcoming customer experience.
  • Accurately recorded orders and dietary needs.
  • Maintained multitasking and teamwork efficiency.

Line Cook

Marugame Udon
Los Angeles, California
07.2017 - 10.2019
  • Ensured food safety and sanitation.
  • Delivered efficient service during peak hours.
  • Maintained high customer return rates.

Line Cook

Panda Express
Los Angeles, California
06.2016 - 07.2017
  • Maintained fast-paced kitchen service.
  • Resolved customer issues professionally.
  • Consistently provided quality customer service.

Beach Rental Retail Associate

Pro Sup Shop
Marina Del Rey, California
02.2015 - 06.2016
  • Maximized sales opportunities and improved customer retention.
  • Delivered excellent customer service.
  • Maintained current knowledge of retail promotions.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.

Education

Bachelor of Science - Hospitality, Food & Beverage Management

California State University, East Bay
Hayward, CA
06-2026

Associate of Arts - Film Studies

Santa Monica College
Santa Monica, CA
05.2001 -

Associate of Arts - Arts And Humanities

Santa Monica College
Santa Monica, CA
05.2001 -

Associate of Arts - Social And Behavioral Science

Santa Monica College
Santa Monica, CA
05.2001 -

High School Diploma -

Palisades Charter High School
Pacific Palisades, United States
08.2012 - 06.2016

Skills

Food safety

Kitchen operations

Food preparation

Customer service

Kitchen sanitization

Problem-solving

Teamwork and collaboration

Timeline

Line Cook

Kitchen United
10.2023 - 12.2023

Line Cook/Host

OP Cafe
10.2019 - 03.2020

Line Cook

Marugame Udon
07.2017 - 10.2019

Line Cook

Panda Express
06.2016 - 07.2017

Beach Rental Retail Associate

Pro Sup Shop
02.2015 - 06.2016

High School Diploma -

Palisades Charter High School
08.2012 - 06.2016

Associate of Arts - Film Studies

Santa Monica College
05.2001 -

Associate of Arts - Arts And Humanities

Santa Monica College
05.2001 -

Associate of Arts - Social And Behavioral Science

Santa Monica College
05.2001 -

Bachelor of Science - Hospitality, Food & Beverage Management

California State University, East Bay
Kwame ThompsonHospitality & Customer Experience Specialist
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