Kwame Thompson
Hospitality & Customer Experience Specialist
Santa Monica,CA
Summary
Motivated Hospitality Management student with over 5 years of hands-on experience in customer service, food service, and team operations. Known for thriving in fast-paced environments, resolving issues calmly, and creating positive guest experiences. Brings a creative edge with skills in digital tools, visual storytelling, and multitasking.
Overview
9
9
years of professional experience
1
1
Language
Work History
Line Cook
Kitchen United
Santa Monica, California
10.2023 - 12.2023
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Line Cook/Host
OP Cafe
Santa Monica, California
10.2019 - 03.2020
- Provided a welcoming customer experience.
- Accurately recorded orders and dietary needs.
- Maintained multitasking and teamwork efficiency.
Line Cook
Marugame Udon
Los Angeles, California
07.2017 - 10.2019
- Ensured food safety and sanitation.
- Delivered efficient service during peak hours.
- Maintained high customer return rates.
Line Cook
Panda Express
Los Angeles, California
06.2016 - 07.2017
- Maintained fast-paced kitchen service.
- Resolved customer issues professionally.
- Consistently provided quality customer service.
Beach Rental Retail Associate
Pro Sup Shop
Marina Del Rey, California
02.2015 - 06.2016
- Maximized sales opportunities and improved customer retention.
- Delivered excellent customer service.
- Maintained current knowledge of retail promotions.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Education
Bachelor of Science - Hospitality, Food & Beverage Management
California State University, East Bay
Hayward, CA06-2026
Associate of Arts - Film Studies
Santa Monica College
Santa Monica, CA 05.2001 -
Associate of Arts - Arts And Humanities
Santa Monica College
Santa Monica, CA 05.2001 -
Associate of Arts - Social And Behavioral Science
Santa Monica College
Santa Monica, CA 05.2001 -
High School Diploma -
Palisades Charter High School
Pacific Palisades, United States 08.2012 - 06.2016
Skills
Food safety
Kitchen operations
Food preparation
Customer service
Kitchen sanitization
Problem-solving
Teamwork and collaboration
Timeline
Line Cook
Kitchen United
10.2023 - 12.2023
Line Cook/Host
OP Cafe
10.2019 - 03.2020
Line Cook
Marugame Udon
07.2017 - 10.2019
Line Cook
Panda Express
06.2016 - 07.2017
Beach Rental Retail Associate
Pro Sup Shop
02.2015 - 06.2016
High School Diploma -
Palisades Charter High School
08.2012 - 06.2016
Associate of Arts - Film Studies
Santa Monica College
05.2001 -
Associate of Arts - Arts And Humanities
Santa Monica College
05.2001 -
Associate of Arts - Social And Behavioral Science
Santa Monica College
05.2001 -
Bachelor of Science - Hospitality, Food & Beverage Management
California State University, East Bay
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