Summary
Overview
Work History
Education
Skills
Languages
Certification
Cover Letter
Timeline
Generic
Kwame Twum Amfofo

Kwame Twum Amfofo

DUBAI,DUBAI

Summary

Accomplished and results-driven Managing Director with over 13 years of experience leading and optimizing operations in the logistics and bakery sectors. Expertise in overseeing large-scale business operations, driving strategic initiatives, and fostering innovation to enhance operational efficiency and profitability. Adept at managing cross-functional teams, streamlining supply chains, and implementing cutting-edge solutions to meet the evolving demands of the industry. Strong leadership, financial acumen, and commitment to delivering exceptional customer service. Proven track record of sustaining growth, improving business processes, and building long-lasting client relationships in a competitive market.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Managing Director

Amglad African Bakery
01.2025 - Current
  • Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Implemented processes that simplified procedures and reduced average processing time.
  • Develop and implement the bakery's strategic plans, setting short- and long-term goals to ensure growth, profitability, and market expansion.
  • Financial Management: Oversee budgeting, financial planning, and cost control strategies, ensuring the bakery maintains healthy profit margins. Monitor income statements, balance sheets. and cash flow to make informed business decisions
  • Operations Oversight: Supervise daily operations, including production, quality control, and inventory management, ensuring efficient processes and high product quality. Implement health and safety standards across the bakery.
  • Team Leadership and Development: Recruit, train, and manage staff, fostering a positive work environment. Set performance targets, conduct regular evaluations, and ensure team alignment with business goals.
  • Marketing and Sales Strategy: Develop and execute marketing plans to boost brand visibility, attract customers, and increase sales. Build partnerships with local retailers, restaurants, and distributors to expand the bakery's customer base.
  • Customer and Supplier Relations: Build strong relationships with suppliers to ensure a steady

customer service

Zofeur LLC
03.2023 - 12.2024
  • Supervising a team of, representatives to ensure the prompt and accurate handling of customer inquiries and concerns related to transportation services
  • Developing and implementing strategies to improve customer satisfaction, achieving and increase in positive customer feedback
  • Managing all aspects of transportation documentation, ensuring compliance with regulations and company procedure.
  • Ensuring all documentation and transportation activities comply with relevant laws, regulations, and industry standards, reducing compliance- related issues.
  • Developing performance metrics and conduct regular evaluations to ensure team members meet or exceed goals, leading to a 75% improvement in overall team performance.
  • Leading, training, and mentoring a team of customer service and documentation professionals, fostering a culture of excellence and continuous learning.
  • Preparing and presenting regular reports on customer service and documentation performance, identifying trends and making data-driven recommendations for improvement.
  • Achieved a 25% increase in customer satisfaction scores within the first 6 months by implementing a customer feedback loop and introducing personalized service protocols.
  • Successfully reduced customer response time by 40%, from an average of hours to 15 minutes, by restructuring the support team and introducing a response system.
  • Contributed to a 20% increase in customer retention rates by developing and executing a proactive customer engagement strategy, focusing on high- touch interactions and follow-up communications.
  • Improved resource allocation efficiency by 30%, leading to a more balanced workload across the team and reducing overtime costs by10%.

Logistics & Warehouse Administrator

Hader Security and Communication System
03.2021 - 03.2023
  • Managed daily a warehouse operations, ensuring adherence to safety regulations and maintaining a clean work environment.
  • Conducted regular audits of warehouse inventory to maintain accuracy and prevent discrepancies in stock levels.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Built motivated warehouse teamwork to consistently accomplish operations goals and exceed performance targets.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Facilitated communication between different shifts within the warehouse team, ensuring seamless handovers of responsibilities and duties each day.
  • Optimized storage capacity within the warehouse by reorganizing layouts and managing efficient space utilization practices.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.'

Logistics/Operations Manager

Grand Square Bakery & Confectionery
01.2014 - 01.2020
  • Optimized warehouse layout for greater space utilization and improved workflow efficiency.
  • Managed vendor relationships, ensuring timely deliveries, accurate invoicing, and effective issue resolution.
  • Promoted brand at industry events and through ongoing networking efforts.
  • Collaborated with manufacturing and supply chain management to deliver 100% accurate operations and efficiency
  • Evaluated potential carriers based on reliability, service quality, and pricing, strengthening the overall transportation network.
  • Optimized returns and investments by effectively managing and directing distribution operations.
  • Developed key performance indicators to monitor and drive operational improvements.
  • Managed warehouse inventory levels for optimal efficiency and cost control.

Warehouse In-Charge

Despite Group of Companies
01.2011 - 01.2014
  • Coordinated and scheduled inbound and outbound shipment, including arranging for transportation with FedEx, Aramex, DHL, etc and tracking 1.5 million AED in asset order weekly.
  • Managed and supervised 25 warehouse staff, including scheduling shifts and assigning tasks.
  • Maintained accurate inventory records and conducted regular physical counts to ensure accuracy.
  • Communicating with suppliers, vendors, and customers like Adnoc, Amazon.
  • Dubai Petroleum, Etimad, Etihad, Bororouge, EDC, Emirate Steel, etc to ensure timely and accurate delivery of products.
  • Prepared and analyzed reports on warehouse and logistics performance, identified areas for improvement.
  • Ensured compliance with all local, state, and federal regulations related to warehouse and logistics operations.
  • Implemented a comprehensive training program for bakery staff, resulting in a 20% improvement in employee productivity, and fostered a collaboration working environment that contributed to a 15% reduction in operational errors.
  • Introduced a hybrid delivery fleet and negotiated favorable contracts with logistics partners, reducing transportation cost by 15% while maintaining delivery quality.
  • Led a cross-functional team to identify and eliminate bottlenecks in production workflows, increasing overall output by 18% and reducing production cycle by 10%.
  • Restructured suppliers' relationships and optimized procurement process, leading to a 20% reduction in ingredient lead time and ensuring uninterrupted bakery production.
  • Revamped delivery routes and schedules, resulting in a 30% reduction in delivery time and increased customers satisfaction through on-time product arrivals.
  • Implemented a dynamic inventory management system, reducing stock- outs by 25% and minimizing excess inventory, resulting in a 15% cost savings.
  • Ensured proper handling, storage, and maintenance of warehouse equipment and space.
  • Developed and implemented a new safety program that reduced workplace accidentby50%.
  • Streamlined warehouse operations, resulting in a 30% reduction in lead time.
  • Supervised the receiving and processing of incoming shipment and packing and shipping of outgoing orders.
  • Conducted regular audit and inspections to ensure quality of warehouse operations
  • License & Certifications
  • Core Competences
  • Basic Accounting

Education

BSc. - Applied Business Management

BYU Idaho
USA

Certified Logistics & Supply ChainManagement Professional -

Blue Ocean Management Academy
UAE
2023

Diploma - Business Administration

Nadia Global Institute
UAE
2021

BBA -

Datalink University College
Ghana
2010

Skills

  • Operations management
  • Project Management
  • Staff management
  • Quality assurance
  • Team Collaboration
  • Attention to details & accuracy
  • Data collection and analysis
  • Decision-making
  • Customer service
  • Inventory tracking and management

Languages

English

Certification



  • Basic Accounting BYU Idaho USA 2023
  • Driving License UAE 2023
  • SIRA Dubai security License 2021

Cover Letter

Dear Concern,

I believe i will be a strong additional value to your team, as a skills in the General Manager  with years of experience as a Managing Director in both the logistics and bakery sectors, I bring a wealth of expertise in leading teams, managing operations, and driving business growth. My background in strategic planning, process optimization, and client relations has consistently delivered exceptional results and enhanced company performance am confident that my leadership skills, coupled with my commitment to fostering innovation and efficiency, make me a strong fit for your team. 

I look forward to the opportunity to contribute to your organisation continued success and would be thrilled to discuss how my experience can align with your company’s goals. Thank you for considering my application. I look forward to the possibility of speaking with you soon.


Ampofo Kwame Twum.

Timeline

Managing Director

Amglad African Bakery
01.2025 - Current

customer service

Zofeur LLC
03.2023 - 12.2024

Logistics & Warehouse Administrator

Hader Security and Communication System
03.2021 - 03.2023

Logistics/Operations Manager

Grand Square Bakery & Confectionery
01.2014 - 01.2020

Warehouse In-Charge

Despite Group of Companies
01.2011 - 01.2014

BSc. - Applied Business Management

BYU Idaho

Certified Logistics & Supply ChainManagement Professional -

Blue Ocean Management Academy

Diploma - Business Administration

Nadia Global Institute

BBA -

Datalink University College

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