Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kwame Washington

7113 Sandlake Reserve Drive,FL

Summary

Dynamic and detail-oriented professional with extensive experience in customer service and team collaboration at Universal Studios Florida. Proven ability to enhance guest satisfaction through effective conflict resolution and attention to detail. Skilled in multitasking and maintaining high standards in fast-paced environments, ensuring exceptional service delivery.

Overview

5
5
years of professional experience

Work History

Food and Beverage Attendant

Universal Studios Florida
10.2024 - Current
  • Maintained stock levels of cups, lids, straws, and condiments throughout shift.
  • Trained new staff members on company policies and procedures.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.

Custodian ( Disney College Program Internship)

Walt Disney World Resort
01.2024 - 06.2024
  • Maintained cleanliness and safety across high-traffic guest areas, including restrooms, walkways, and attractions, in accordance with Disney’s “Five Keys” standards.
  • Delivered exceptional guest service by providing directions, answering questions, and creating magical moments through positive interactions.
  • Responded promptly to spills, hazards, and maintenance concerns to ensure a safe and pleasant environment.
  • Collaborated with fellow Cast Members and leaders to support park operations and uphold show quality.
  • Gained hands-on experience in hospitality, time management, and guest-focused service in a fast-paced, team-oriented environment as part of a prestigious professional development program.

Child Behavioral Specialist

Friendship Circle Of Cleveland
12.2021 - 01.2024
  • Developed individualized behavior intervention plans to address challenging behaviors and promote positive development.
  • Implemented evidence-based strategies to enhance social skills and emotional regulation in one-on-one sessions.
  • Collaborated closely with families and school staff to ensure consistent, comprehensive support across environments.

Cook

Cockeye BBQ
03.2023 - 08.2023
  • Managed daily kitchen operations and prepared a wide range of high-quality menu items in a fast-paced environment.
  • Maintained strict adherence to food safety regulations and ensured proper use of kitchen equipment.
  • Collaborated with culinary team members to deliver efficient service and maintain high levels of customer satisfaction.
  • Adapted quickly to rotating menus and high-volume demands while consistently upholding culinary standards

Front Desk Manager

Bowling Green State University
08.2021 - 03.2022
  • Managed front desk operations including resident check-in, reservations, and staff scheduling to ensure smooth daily workflow.
  • Led training and development programs for front desk staff, fostering exceptional customer service standards.
  • Implemented process improvements to streamline check-in procedures and enhance guest satisfaction.
  • Collaborated cross-departmentally to coordinate dorm activities and events, enriching the overall resident experience.

Front End Associate

Walmart Supercenter
08.2020 - 08.2021
  • Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

LaBrae High School
Leavittsburg, OH
05-2021

Skills

  • Multitasking ability
  • Conflict resolution
  • Customer service
  • First aid knowledge
  • Team player
  • Emergency procedures
  • Attention to detail
  • Cultural sensitivity
  • Language proficiency

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

Food and Beverage Attendant

Universal Studios Florida
10.2024 - Current

Custodian ( Disney College Program Internship)

Walt Disney World Resort
01.2024 - 06.2024

Cook

Cockeye BBQ
03.2023 - 08.2023

Child Behavioral Specialist

Friendship Circle Of Cleveland
12.2021 - 01.2024

Front Desk Manager

Bowling Green State University
08.2021 - 03.2022

Front End Associate

Walmart Supercenter
08.2020 - 08.2021

High School Diploma -

LaBrae High School

Similar Profiles

CREATE PROFILE